Title: Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
by John Kador
Publisher: Berrett-Koehler Publishers
From the Publisher:
Progress is made one apology at a time.
Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today’s headlines. But we don’t need more apologies, says John Kador. We need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all.
Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions –what Kador calls the Five Rs — of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, ten apology dos and don’ts, and a quiz to test your Apology Quotient.
With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make an apology work.