Title: The Mediator’s Handbook: Revised & Expanded Fourth Edition
by Jennifer E. Beer, Caroline C. Packard, Eileen Stief
Publisher: New Society Publishers
From the Publisher:
The Mediator’s Handbook presents a time-tested, adaptable model for helping people work through conflict. Now extensively revised to incorporate recent practice and thinking, it lays out the process step by step, from first contact with the parties to forging a resolution. The “Toolbox” section explains each concept and skill mediators need to guide the process, support the participants and help them reach decisions.
Long a popular textbook used by universities, high schools, and training programs, The Mediator’s Handbook is also a valued desk reference for professional mediators, and a down-to-earth guide for managers, organizers, teachers and anyone working with clients, costumers, volunteers, committees or teams.