According to the McMillan Dictionary, empathy is
The ability to understand how someone feels because you can imagine what it is like to be them.
Is such ability important in mediation? If so, here is Carl Rogers’ 1974 lecture on empathy
Carl Ransom Rogers (1902 – 1987) was an influential American psychologist and among the founders of the humanistic approach (or client-centered approach) to psychology.
The person-centered approach, his own unique approach to understanding personality and human relationships, found wide application in various domains such as psychotherapy and counseling (client-centered therapy), education (student-centered learning), organizations, and other group settings.
Towards the end of his life Carl Rogers was nominated for the Nobel Peace Prize for his work with national intergroup conflict in South Africa and Northern Ireland.
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Source: Bert Western