Title: Mediation Skills and Strategies: A Practical Guide
by Tony Whatling
Publisher: Jessica Kingsley Pub
From the Publisher:
Mediation is a process that can be used to resolve conflict in many different dispute contexts. This book focuses on the essential skills and strategies needed by any mediator to be successful in their work.
Tony Whatling draws on his extensive experience in the field of mediation to explain the range of skills and strategies that are commonly used, as well as why you would use different skills and when they are best employed. The author shows how, by adopting these techniques, a mediator can manage challenging conflicts. It features the use of questioning skills and how they can be used effectively, as well as how to deal with high emotion and negative responses. This book is essential for anyone who wants to improve their mediation skills, whether as a trainee, novice or experienced professional.
Table of Contents
- Mediation, Process and Practice
- Language and Diversity
- Listening Skills
- Questioning Skills
- Summarizing and Reflecting Skills
- Some More Advanced Level Strategies
- Managing High Conflict and Emotion
- Responding to Difficult Questions and Behavior