Category Archives: VML – USA & International

Interested in Online Mediation? See for Yourself How It Works – 15-min One-on-One Demo

Are you a mediator interested to add online mediation to your practice, so you can offer your services outside your city, state and country?

If so, Giuseppe Leone, founder of Virtual Mediation Lab, an online mediation project sponsored by the Association for Conflict Resolution Hawaii Chapter, can show you – in 15 minutes – how you can do online everything you now do in-person:

  • Joint meetings with the parties
  • Private meetings (caucus)
  • Breakout rooms for conducting “shuttle diplomacy” in multi-party disputes
  • Information (pictures, documents, worksheets, videos) sharing and annotation
  • Writing up the parties’ “Memorandum of Understanding” or agenda for their next mediation session
  • How parties can participate in mediation by phone (if they don’t have a computer or mobile device)

Technical Requirements
You can participate in this demo with a PC, Mac, iPad, iPhone, Android tablet or smartphone.

Price and Payment
$30 (100% satisfaction guarantee – no questions asked). You can pay with your credit/debit card via Paypal (no Paypal account is required).

See for yourself how online mediation works. Select a day and book a 15-min one-on-one demo with Giuseppe Leone

How to Prepare for Mediation and Mediation Advocacy – New Video for Attorneys

Upcoming Conference on Online Dispute Resolution in Paris – June 12-13, 2017

The ICC International Court of Arbitration, in partnership with NTCDR, and GPC, is organizing the 17th ODR Conference “Equal Access to Information & Justice – Online Dispute Resolution” to be held in Paris, France on June 12-13 2017.

Purpose of the event:

  • Clarify the benefits of information and communication technology as a tool for promoting increased access to information and justice
  • Inform and familiarize participants with dispute resolution mechanisms using information and communication technology
  • Encourage the organization of sustainable projects to educate populations particularly in emerging economies about access to justice and the possibility of resolving disputes online
  • Gather stakeholders particularly those in France, involved or interested in online dispute resolution
  • Offer opportunities for ODR providers, including providers in France, to present their platforms ex. e-Just (France), AnOliveBranch (Ireland), Modria (USA)
  • Familiarize the participants with the value and benefits of online dispute resolution platforms and programs and demonstrate what can be achieved concretely through such platforms
  • Take stock of pilot projects, platforms and initiatives undertaken in France and worldwide, by organizations, tribunals, providers, schools and commercial entities
  • Exchange views about the ethics and future of ODR

Who should attend?

    • Legal and dispute resolution communities including Judiciary and academics
    • Corporation representatives
    • Dispute resolution institutions
    • Dispute resolution providers
    • EU, national and state governmental departments in charge of consumer disputes programs
    • Start-ups as well as established global companies
    • Academics and researchers
    • IT schools and schools with pilot projects
    • Non-governmental organizations
    • Any person interested in Online Dispute Resolution

Click her for more information – New Online Service to Promote Mediation In India – Video Interview with Co-Founder/CEO Pranjal Sinha

On May 4, 2017, in an interview with Giuseppe Leone, founder of Virtual Mediation Lab, Pranjal Sinha, Co-Founder and CEO of, explained how his company promotes mediation in India and why he hopes that mediation will soon become the primary method of dispute resolution in his country.


According to the website, their company has currently 46 mediators in 12 cities across India, who can mediate several kinds of disputes.

In order to raise public awareness about mediation (what it means, how it works, its benefits), is also organizing Indian Mediation Week in December 2017.

When Mediate BC Mediators Share Their Experience Many Countries Seem Interested

In March and April 2017 Virtual Mediation Lab hosted and organized three webinars presented by Lisa Arora and Wayne Plenert, two professional Mediate BC (British Columbia) mediators:

All three webinars proved very successful, with registrants from 30 countries (see map and list below).

Map Source: Amcharts

The mediators who signed up for the above Mediate BC webinars live in these countries:

  • Australia
  • Barbados
  • Belgium
  • Brazil
  • Canada
  • Colombia
  • Czech Republic
  • Chile
  • Denmark
  • Ecuador
  • Estonia
  • French Guiana
  • France
  • Germany
  • Hungary
  • Italy
  • Lithuania
  • Netherlands
  • New Zealand
  • Pakistan
  • Poland
  • Portugal
  • Romania
  • Russia
  • Singapore
  • Thailand
  • Turkey
  • Ukraine
  • United Kingdom
  • United States

The Mediate BC experience shows how webinars offer mediators an excellent and cost-effective opportunity to share their advanced methods and techniques with other mediators from around the world.

For more information on what it takes if you want to offer/present a webinar hosted and organized by Virtual Mediation Lab send an email to Giuseppe Leone or call him at (808) 383-4117 in the USA.

Online Mediation in a Nutshell – 30-min Free Virtual Mediation Lab Webinar and Demo for Mediators and Attorneys – May 9, 2017 Noon Pacific Time

As shown in the 35-min video above, on May 9, 2017 a group of mediators and attorneys from 13 countries (Barbados, Canada, Greece, India, Kenya, Mexico, Slovakia, Spain, South Africa, Trinidad and Tobago, Turkey, United Kingdom, United States), learned:

  • What Online Mediation means and how it works
  • The benefits of Online Mediation
  • How mediators can do online everything they are used to do in-person: e.g. Joint and private meetings (caucus) with the parties; “Shuttle Diplomacy” in multi-party disputes; Information (documents, pictures, worksheets, videos) sharing and annotation; Writing up the parties’ “Memorandum of Understanding” or agenda for their next meeting
  • Which cases are suitable for Online Mediation
  • How to blend face-to-face and Online Mediation
  • Which video collaboration software works best for Online Mediation
  • How to try Online Mediation for FREE
  • How to participate in a 2-hour one-on-one hands-on training in Online Mediation

Giuseppe Leone, founder of Virtual Mediation Lab, an online mediation project sponsored by the Association for Conflict Resolution Hawaii Chapter. This 30-min webinar/demo was based on his experience:

Learn more about our Virtual Mediation Lab 2-hour One-on-One Hands-On Training in Online Mediation. If you have any questions, please contact Giuseppe Leone by email or by phone at (808) 383-4117 in the USA

Digital Justice: Technology and the Internet of Disputes – New Book on Online Dispute Resolution

If you are interested in Online Dispute Resolution (ODR), you might be interested in this new book written by Ethan Katsh and Orna Rabinovich-Einy.

Title – Digital Justice: Technology and the Internet of Disputes
Available on (ISBN-13: 978-0190675677 – ISBN-10: 0190675675)

Improving access to justice has been an ongoing process, and on-demand justice should be a natural part of our increasingly on-demand society. What can we do for example when Facebook blocks our account, we’re harassed on Twitter, discover that our credit report contains errors, or receive a negative review on Airbnb? How do we effectively resolve these and other such issues?

“Digital Justice” introduces the reader to new technological tools to resolve and prevent disputes bringing dispute resolution to cyberspace, where those who would never look to a court for assistance can find help for instance via a smartphone. The authors focus particular attention on five areas that have seen great innovation as well as large volumes of disputes: ecommerce, healthcare, social media, labor, and the courts. As conflicts escalate with the increase in innovation, the authors emphasize the need for new dispute resolution processes and new ways to avoid disputes, something that has been ignored by those seeking to improve access to justice in the past.

Introduction – Conflict as a Growth Industry: How Many Disputes Are There?

Part I – Online Dispute Resolution and Access to Justice
>> Chapter 1: Online Dispute Resolution and Prevention: A Historical Overview
>> Chapter 2: Access to Digital Justice

Part II – Between Digital Injustice and Digital Justice
>> Chapter 3: E-commerce and the Internet of Money
>> Chapter 4: The Internet of On-Demand Healthcare
>> Chapter 5: The Challenge of Social and Anti-social Media
>> Chapter 6: Labor and the Network of Work
>> Chapter 7: ODR in Courts and Other Public Institutions

Conclusion: The Present and Future of Digital Justice and the “Moving Frontier of Injustice”

ACR Chicago Mediators and Arbitrators Learn About (and Try) Online Mediation

Wednesday, April 19, 2017 ACR (Association for Conflict Resolution) Chicago mediators and arbitrators will learn from Thomas Valenti and Giuseppe Leone how an online collaboration software like can add value to their practice.

In addition, they will:

  • Hear directly from three ACR Chicago mediators how they felt participating in an online mediation simulation of a family case that was run and video recorded Saturday, April 15.
  • Have the opportunity to participate in a live demonstration using their own laptop or mobile device – iPad, iPhone, Android tablet or smartphone.


When and Where

Need More Info?
For more information about this 90-min event contact the Association for Conflict Resolution Chicago Chapter

A Transformative Parenting Mediation Model with Wayne Plenert – 1-Hour Webinar and Video – April 25, 2017

Virtual Mediation Lab, an online mediation project sponsored by ACR Hawaii, and Mediate BC, a not-for-profit organization that leads, promotes and facilitates mediation and other collaborative dispute resolution processes throughout the province of British Columbia, Canada, present:

Free Webinar with Wayne Plenert – April 25, 2017
1-Hour Video Recording


Wayne Plenert is a retired lawyer who mediates, now as a mentor, and who teaches mediation and interpersonal conflict (family dynamics). He obtained his Masters of Law (ADR) in 2002. Since then he has looked for ways in which the theories of ADR can be implemented in practice. Also, he has been active in mediation development in British Columbia. He was president of the BC Mediator Roster Society when it merged as a founding partner of Mediate BC Society. He was very involved in Mediate BC’s Roster Committee, and with efforts at designing and improving ADR programs.

At present, he is leading the “Northern Navigator” project, a pilot family assessment/probable mediation program in the Peace River Provincial Courts of northeastern British Columbia. He enjoys his garden railway, his wife’s garden, a small Anabaptist church in Dawson Creek BC, and he loves the mediation community.


This webinar was intended for parenting mediators who are looking for connections between practice and theory. They learned how to:

  • Explore how children are players (forming a conflict triangle) in the dysfunctional relationship of separated parents.
  • Examine how there can no truce until this triangle is recognized and addressed.
  • Consider how the presenting conflicts of the parents are opportunities for developing this truce and then building a model by which children can thrive in their separated environment (taken from John Paul Lederach’s Transformative Conflict approach).

The Transformative Parenting Mediation Model recognizes the identity of the players; the need for developing trust and a new form of relationship; all on a platform based on Isolina Ricci’s Mom’s House, Dad’s House model. You will walk through the steps that Wayne Plenert has developed in applying this approach and that are set out in his paper (in pdf format) A Transformative Parenting Model


  • Introducing a new and different model of parenting mediation in which mediators can guide parents from a place of dysfunction to a truce, and then where they are interested, to where their children can thrive and can get the best that each parent has to offer.
  • Outlining for mediators why parenting after separation so often fails to find a path to this outcome.
  • Providing some theories and practical guidance on how mediators can approach these concerns and opportunities.
  • A post-webinar discussion on how much mediators should guide or direct parties in their approaches to parenting differences and difficulties.


View or print Wayne Plenert’s presentation (in Pdf format)


If you would like to share your mediation methods, skills and techniques with other mediators from around the world, contact Giuseppe Leone (or call him at 808.383.4117 in the USA), and ask him what it takes to present and promote a webinar like this.

If you are interested to attend future Virtual Mediation Lab webinars – e.g. on advanced mediation skills and online mediation – follow us via Twitter or our LinkedIn Group (click the related buttons under “Stay Connected”).

The Power of Visual Communication in Mediation – Free Webinar for Mediate BC Members – April 4, 2017 – 50-Min Video Recording

Virtual Mediation Lab, an online mediation project sponsored by ACR Hawaii, and Mediate BC, a not-for-profit organization that leads, promotes and facilitates mediation and other collaborative dispute resolution processes throughout the province of British Columbia, Canada, present:

Free Webinar with Lisa Arora – April 4, 2017
50-min Video Recording


During this webinar Lisa Arora explained to mediators and ADR practitioners members of Mediate BC how visual communication is being applied to family mediation to make communication more effective, creative, and interactive. In particular, she helped them:

  • Understand why visual communication is so powerful for parties in resolving conflict
  • Learn about groundbreaking visual mediation methods
  • Discover ways mediators can begin building their own visual communication skills


Lisa Arora is an internationally recognized expert in the field of graphic facilitation and a comprehensive family mediator who uses visuals to enhance communication and foster productive, mutually beneficial agreements during mediation.

Since 2008, Lisa’s firm Get The Picture has specialized in providing engaging visual meeting experiences that result in highly productive dialogue, shared understanding, alignment and high-quality decisions. Visual meeting strategies are on the rise and being used across all industries to tackle deep-rooted and emerging issues. Lisa is also a well-regarded instructor in visual facilitation/group graphics methodology and author of 3 practical visual facilitation eGuides.