Category Archives: VML – USA & International

The Power of Visual Communication in Mediation – Mediate BC Free 30-Min Webinar – March 8, 2017

Virtual Mediation Lab, an online mediation project sponsored by ACR Hawaii, and Mediate BC, a not-for-profit organization that leads, promotes and facilitates mediation and other collaborative dispute resolution processes throughout the province of British Columbia, Canada, present:

30-min Free Webinar with Lisa Arora – March 8, 2017


Have you ever watched parties in a mediation struggle to hear what each other is saying, or even to get what you’re saying? What if the important things people were trying to say in your mediations were not evaporating into thin air? What if the parties could literally see their comments in real time and reflect on them? How might that impact the process of coming to agreements?

If you attend this webinar, you’ll learn how visual communication is being applied to family mediation to make communication more effective, creative, and interactive. In particular, you will:

  • Understand why visual communication is so powerful for parties in resolving conflict
  • Learn about groundbreaking visual mediation methods
  • Discover ways you can begin building your own visual communication skills


To learn more about visual mediation visit the Mediate BC blog


Lisa Arora is an internationally recognized expert in the field of graphic facilitation and a comprehensive family mediator who uses visuals to enhance communication and foster productive, mutually beneficial agreements during mediation.

Since 2008, Lisa’s firm Get The Picture has specialized in providing engaging visual meeting experiences that result in highly productive dialogue, shared understanding, alignment and high-quality decisions. Visual meeting strategies are on the rise and being used across all industries to tackle deep-rooted and emerging issues. Lisa is also a well-regarded instructor in visual facilitation/group graphics methodology and author of 3 practical visual facilitation eGuides.


This Mediate BC/Virtual Mediation Lab 30-min Free webinar will take place Wednesday, March 8, 2017 at 9:00am Pacific Time (11:00am Central Time | Noon Eastern Time | 5:00pm London, UK Time). You can attend our event with a PC, Mac, iPad, iPhone, Android tablet or smartphone.

To sign up fill out this ONLINE REGISTRATION FORM

The Case for Online Courts – New Video with Professor Richard Susskind

The concept of online courts was introduced in England and Wales in February 2015 by an advisory group of the Civil Justice Council. Although now strongly supported by the government and senior judiciary, it is a controversial development. Prominent representatives of the legal profession and advice sector have expressed doubts about the viability and suitability of online dispute resolution (ODR) and its potential impact on access to justice and the ‘digitally excluded’.

In this lecture, Professor Richard Susskind, who chaired the original advisory group, provides a practical and theoretical introduction to online courts, making the case for fundamental change in the way the courts handle low value civil, family and tribunal disputes.

Chair – Professor Dame Hazel Genn DBE, QC (Hon) (Dean, UCL Faculty of Laws and Co-Director of the UCL Judicial Institute)

Lecturer – Professor Richard Susskind OBE (President of the Society for Computers and Law and IT Adviser to the Lord Chief Justice)


  • The Rt Honourable Sir Ernest Ryder (Senior President of Tribunals)
  • Robert Bourns (President of the Law Society)
  • Susan Acland-Hood (Chief Executive of HM Courts and Tribunals Service)
  • Andrew Langdon QC (Chairman of the Bar)

Video RecordingWatch the 100-min video recording of this lecture


What Mediation Means and How to Become a Mediator

On February 9, 2017 UK Mediation’s CEO Dr. Mike Talbot presented a webinar titled “Becoming Mediator” to explain:

  • What is mediation?
  • The benefits of mediation
  • What does a mediator require?
  • Interpersonal mediation
  • Commercial mediation
  • Family mediation
  • Finding work as a mediator
  • Mediation training
  • How to gain mediation experience
  • Freelance mediation
  • Establishing credibility

Watch the 48-min of this webinar

Source: UK Mediation

Call for Papers: How Our Work Changes Us – Conflict Resolution Quarterly

Sponsored by the Association for Conflict Resolution, “Conflict Resolution Quarterly” publishes scholarship on relationships between theory, research, and practice in the conflict resolution and ADR fields.

This call for papers is designed to elicit a thoughtful examination of the ways in which our work has impacted ourselves, our families, our communities, policy debates, how we teach, etc.

Articles should be 1,500/8,000-word long and include a review of any applicable literature, but other content is open to the author and editor’s discretion.

Topics could include the following (or others):

  • Creating/modeling a peaceable, conflict competent classroom at any level (k-12, University, etc.)
  • Applying CR/ADR concepts in our families and/or community work.
  • Taking our work as mediators/arbitrators/facilitators beyond the courthouse and into our places of worship, workplaces, etc.
  • What we have learned after years of trial and error (aka experience) that we wished we had known earlier in our careers.
  • Program evaluations or assessments that show the extent to with ADR/CR trainings and programs are positively impacting the lives of others.
  • The application of ADR/CR concepts and practices into new areas which are designed to help transform how people interact, work, or resolve problems.
  • Challenges to the application of CR/ADR skills and concepts into daily family or community life and suggestions to overcome these challenges.

Deadline: May 1, 2017.

Click here for more information

Online Peer Mediation Platform – Students Helping Each Other Across the USA

Here is the 30-min video recording of the January 31, 2017 webinar “Online Peer Mediation Platform – Students Helping Each Other Across the USA”.

The Online Peer Mediation Platform (OPMP) is a project funded by the JAMS Foundation, currently managed by the National Association of Peer Program Professionals, and previously managed by the Association for Conflict Resolution

First Online Mediation Service in Malaysia

After they attended the Virtual Mediation Lab hands-on training in online mediation two professional mediators (Tunku Alina Alias and Gunavathi Subramaniam) have launched Mediate 2 Resolve Online, the first online mediation service in Malaysia

Law and Courts in an Online World – Online Dispute Resolution: The International Experience – New 88-Min Video

During the Sir Zelman Cowen Centre’s 2016 “Law and Courts in an Online World” Conference in Melbourne, the following international panelists discussed their experiences of major Online Dispute Resolution (ODR) initiatives in Canada, the Netherlands, Europe and the United States.

  • Keryn Negri, CEO, Victorian Civil and Administrative Tribunal Panel
  • Shannon Salter, Chair, Civil Resolution Tribunal, British Columbia
  • The Honourable Judge Dory Reiling, Judge and Court IT expert in ODR, The Netherlands
  • Colin Rule, Chairman of, Silicon Valley (via telepresence)
  • Michele Griessmair, Department of Business Administration, University of Vienna

88-Min Video

Source: Sir Zelman Cowen Centre – Victoria University, Melbourne, Australia

Online Peer Mediation Platform – Students Helping Each Other Across the USA – 30-min Free Webinar – January 31, 2017

Due to lack of resources, time and staff, many schools don’t have a peer mediation program, which allows students to help each other resolve school-related conflicts.

The Online Peer Mediation Platform (OPMP), a JAMS funded project, now offers an alternative solution. OPMP has trained a group of highly skilled peer mediators to assist other students across the country – online, in a safe and confidential environment.

During this FREE 30-min webinar two OPMP Team Members (Dr. Cynthia Morton and Prof. Karen Devoogd) and two Rockdale County students/online peer mediators will explain:

  • What online peer mediation means and how it works
  • How school administrators can request an online peer mediation for their students, by filling out an online form available on the OPMP website
  • Which cases are suitable for online peer mediation
  • How students can participate in an online peer mediation with their PC, Mac, iPad, iPhone, Android tablet or smartphone

FREE ONLINE REGISTRATIONClick here for more information and to register online

The Online Peer Mediation Platform is a project funded by the JAMS Foundation, currently managed by the National Association of Peer Program Professionals, and previously managed by the Association for Conflict Resolution.

New Online Mediation Platform in India

Students of the National University of Juridical Sciences Kolkata have recently launched ODRways, a new online mediation platform.

According to their website, they “provide free telephonic mediation services for disagreements over loan repayments, service contracts and consumer issues”. In addition, their platform serves as:

  • The first national directory of mediators in India
  • A portal for mediators to come together, share information, stay updated with all the mediation related developments in India

For more information read this article and visit their website

Online Dispute Resolution: Stinky, Repugnant or Drab – Prof. Robert Condlin’s 33-Page Report

Professor Robert Condlin (University of Maryland Francis King Carey School of Law) has written Online Dispute Resolution: Stinky, Repugnant or Drab, a 33-page paper that gives an overview of current ODR systems, pinpoints some unintended consequences of using ODR, and suggests some improvements.

  • Introduction
  • Varieties of Online Dispute Resolution
  • The Limitations and Unintended Consequences of ODR
    >> Typecasting Disputes – Little Boxes
    >> Substantive Conversation as Texting
    >> The Limits of Algorithmic Expertise
    >> The Quasi-Hacking Problem
    >> The Rudeness of Cyberspace
    >> Special Problems of Video Based Systems
  • ODR’s Unfinished Agenda
  • Conclusion

Source: University of Maryland Francis King Carey School of Law Legal Studies Research Paper
No. 2016–40. The Social Science Research Network Electronic Paper Collection