Category Archives: VML – USA & International

Should HR Professionals Mediate Internal Workplace Disputes? – Webinar with John Ford – 1-Hour Video

On July 12, 2017 a large group of HR professionals and workplace mediators from around the world participated in Should HR Professionals Mediate Internal Workplace Disputes?, a 1-hour  webinar hosted by Virtual Mediation Lab and sponsored by

This webinar was presented by John Ford, a professional workplace mediator in California, author of Peace at Work: The HR Manager’s Guide to Workplace Mediation and founder of The HR Mediation Academy.

During his presentation, Ford talked about the benefits of workplace mediation, according to research studies conducted in the USA and the United Kingdom. He then explained the most common arguments FOR and AGAINST allowing HR managers to mediate internal workplace disputes.

Two online polls, taken at the beginning and at the end of the webinar, showed that, after Ford’s explanation of those For/Against arguments, many webinar attendees changed their mind about the question: Should HR Professionals Mediate Internal Workplace Disputes?

1-Hour Video Recording

John Ford’s PowerPoint Presentation in Pdf Format

Any Comments?

If you have any comments or questions about this webinar (or workplace mediation in general), please contact John Ford

Interested in More Webinars?

We hope you’ll find this Virtual Mediation Lab 1-hour webinar on workplace mediation interesting and useful. If you’d like to be notified about upcoming webinars on online mediation or other mediation-related topics, please follow us via LinkedIn, Twitter or Facebook – just click the related buttons on right hand of the website under “STAY CONNECTED”

Engaging Civil Society in Peacemaking – 1-Hour Webinar with Suzanne Ghais – August 2, 2017

The Association for Conflict Resolution International Section presents:

1-Hour Free Webinar with Suzanne Ghais – August 2, 2017


Suzanne Ghais is principal at Ghais Mediation and Facilitation and an adjunct instructor at American University’s School of International Service. She recently completed her Ph.D. in international relations at American University (AU) with a focus on peace processes. Her consulting practice offers mediation, facilitation, training, and other conflict resolution services in several arenas including peacemaking, environmental controversies, and workplace issues. She teaches two courses “Conflict Assessment and Prevention” and “International Negotiation” through AU’s online master’s program in international relations. Prior to her doctoral studies, Dr. Ghais practiced mediation and facilitation for 20 years, addressing workplace, consumer-business, and public policy issues and conducting research and evaluation on peacebuilding projects. She has conducted dozens of training courses on mediation, facilitation, arbitration, negotiation, and conflict resolution skills. Dr. Ghais is the author of Extreme Facilitation: Guiding Groups through Controversy and Complexity (Jossey-Bass/Wiley, 2005) as well as numerous articles. She earned her Bachelor’s degree from Brown University and her Master’s degree from the Institute for Conflict Analysis and Resolution at George Mason University. She lives in the Denver area with her husband and two daughters.


Many have been calling for peace processes to be more inclusive, particularly of civil society. How this helps promote peace—and how mediators and peacebuilders can help—has been less clear.

In this webinar, Suzanne Ghais overviews her research exploring how inclusion or exclusion of civil society affected peace processes in Liberia, Chad, and the Philippines. In these cases, civil society, when included, pressed for addressing underlying sources of conflict and helped build public support for the peace. Suzanne will discuss the practical implications for peacebuilders in fragile and post-conflict societies, such as the many different ways civil society can contribute to a peace process, what to do where civil society is not well developed, and ways to support grassroots organizations in promoting peace.


Participants will gain:

  • A better understanding of the cutting-edge issue of inclusivity in peace processes
  • Practical methods for including civil society representatives in peace processes, national dialogues, or smaller-scale, local mediations
  • Other ideas for working with civil society groups to promote peace


  • Mediators working to prevent or settle violent conflict
  • Facilitators of national dialogues
  • Peacebuilding professionals
  • Development professionals working with grassroots civil society groups
  • Anyone involved in preparing for, conducting, or implementing peace accords


This 1-hour webinar will take place Wednesday, August 2, 2017 at 1:00pm Eastern Time (10:00am Pacific Time | 11:00am Mountain Time | Noon Central Time | 6:00pm London/UK Time)

You can attend this event with a PC, Mac, Ipad, iPhone, Android tablet or smart phone. Admission is FREE, but seating is limited.

Australian ADR Awards 2017

The Australian ADR Awards recognize both individual and team excellence in the area of Alternative Dispute Resolution (ADR). The Awards are open to all Australian citizens and permanent residents, and Australia-based ADR teams.

Submissions are accepted for the following awards:


  • Arbitrator of the Year
  • International Arbitrator of the Year
  • Female Arbitrator of the Year
  • Young Arbitrator of the Year
  • Expert (Determiner) of the Year


  • Mediator of the Year
  • International Mediator of the Year
  • Mediator of the Year
  • Conciliator of the Year
  • Family Dispute Resolution Practitioner of the Year


  • ADR Practitioner of the Year
  • International ADR Practitioner of the Year
  • ADR Practice Group of the Year
  • ADR Corporate Team of the Year
  • ADR Project of the Year
  • Courts & Tribunals ADR Group of the Year

Click here for more information

The Benefits of Resolving a Dispute Online – NEW 2-min Video

In this video Mike Heron QC (Barrister), Suzanne Robertson (Barrister, Bankside Chambers), Simon Foote (Barrister, Bankside Chambers) and Mark Kelly (Barrister) explain in 2 minutes the benefits of Online Dispute Resolution (ODR).

Source: CODR (Complete Online Dispute Resolution), an ODR company in Auckland, New Zealand

Upcoming Conference on Online Dispute Resolution – June 12-13, 2017

The ICC International Court of Arbitration, in partnership with NTCDR (National Center for Technology and Dispute Resolution), and GPC (Global Pound Conference), is organizing the 17th ODR Conference “Equal Access to Information & Justice – Online Dispute Resolution” to be held in Paris, France on 12-13 June 2017.

One of the objectives of the conference is to demystify Online Dispute Resolution and to explain why and how it offers increased access to information and justice, a great value in all societies and of particular importance in emerging economies, conflict zones and remote places where individuals do not even have the benefit of judiciaries to resolve their disputes. The conference will explore innovative applications of information communications technology that are playing a valuable role in promoting access to justice.

View the conference program and list of speakers

2-Hour One-on-One Hands-on Training in Online Mediation via Zoom

The Virtual Mediation Lab 2-Hour One-on-One Hands-on Training in Online Mediation via Zoom consists of 2 Parts: Part 1 (1-hour Introduction to Online Mediation) and Part 2 (1-hour One-on-One Hands-on Online Mediation via Zoom.

Part 1 – 1-Hour Introduction to Online Mediation

During his 1-hour “Introduction to Online Mediation” you’ll learn:

  • What Online Mediation Means and How It Works
  • How You Can Do Online Everything Your Are Used to Do Face-to-Face: Joint and private meetings with the parties; “Shuttle Diplomacy” in multi-party disputes; documents and video sharing; annotation; online whiteboard for writing up the parties’ Memorandum of Understanding or Agenda for their next mediation session
  • How to Blend Face-to-Face and Online Mediation
  • Which Cases Are Suitable for Online Mediation
  • Online Mediation Benefits
  • Mediation Experience & Online Technology
  • Additional Skills & Experience for Online Mediation
  • Which Video Conferencing Software Works Best for Online Mediation
  • Q&A and Demo

Part 2 – 1-Hour One-on-One Hands-On Online Mediation Via Zoom

During this 1-Hour One-on-One Hands-On Online Mediation via Zoom, we cover 2 key topics: Video Collaboration Software Zoom and Online Mediation.

1 – Video Collaboration Software Zoom

  • Why the Zoom video collaboration software works so well for Online Mediation
  • Difference between the Zoom Free version and Pro version
  • Speaker and Gallery View
  • How to switch between a joint meeting and a private meeting (caucus) with the parties
  • “Door Knock” technique for protecting the parties’ privacy
  • How to set up breakout rooms for engaging in Shuttle Diplomacy in multi-party disputes
  • How to share and annotate online any kind of information (e.g. pictures, documents, worksheets, videos, Powerpoint presentations, websites)
  • How to write up the parties’ “Memorandum of Understanding” or Agenda for their next mediation session
  • How to invite the parties to participate in an online mediation with their PC, Mac, Ipad, Iphone, Android tablet/smartphone, or cellular/landline phone (call-in number)
  • The important role of Mobile Devices (e.g. iPad, iPhone, Android Tablet or Smartphone) in Online Mediation
  • Video and Audio settings
  • How and when to use the Chat function
  • Zoom Security and Parties’ Privacy

2 – Online Mediation

  • Your Agreement to Mediate for Online Mediation
  • Why it is useful to have pre-mediation sessions
  • What else you should say during your Opening Statement
  • Best way to ask questions during an Online Mediation
  • Why it is necessary to have a Plan B

Price – $160 including Certificate of Completion

100% Satisfaction Guarantee – If you’re not fully satisfied with our training, you will receive a full refund – no questions asked.

SIGN UP – After you Sign Up, you’ll receive a $160 payment request via Paypal. You can pay with a credit/debit card via the Paypal secure website (you don’t need a Paypal account). You’ll then receive a link to book a convenient day/time for Part 1 – 1-Hour Introduction to Online Mediation. At the end of Part 1, you can book another convenient day/time for Part 2: 1-Hour One-on-One Hands-on Online Mediation via Zoom.

If you have any questions send an email to Giuseppe Leone or call him at (808) 383-4117; otherwise, click the button below and fill out our Sign Up form.

Online Mediation in a Nutshell – 30-min Free Virtual Mediation Lab Webinar and Demo for Mediators and Attorneys – June 7, 2017 10:00am Pacific Time


By attending this 30-min free Virtual Mediation Lab webinar/demo, mediators and attorneys around the world who are interested in online mediation will learn:

  • What Online Mediation means and how it works
  • The benefits of Online Mediation
  • How mediators can do online everything they are used to do in-person: e.g. Joint and private meetings (caucus) with the parties; “Shuttle Diplomacy” in multi-party disputes; Information (documents, pictures, worksheets, videos) sharing and annotation; Writing up the parties’ “Memorandum of Understanding” or agenda for their next meeting
  • Which cases are suitable for Online Mediation
  • How to blend face-to-face and Online Mediation
  • How to take a 2-hour one-on-one hands-on training in Online Mediation


Giuseppe Leone, founder of Virtual Mediation Lab, an online mediation project sponsored by the Association for Conflict Resolution Hawaii Chapter. This 30-min webinar/demo is based on his experience:


This 30-min webinar/demo will take place Wednesday, June 7, 2017 at 10:00am Pacific Time (7:00am Hawaii Time | Noon Central Time | 1:00pm Eastern Time | 5:00pm London/UK Time). You can attend with a PC, Mac, iPad, iPhone, Android tablet or smartphone.

Admission is Free, but seating is limited.

Eventbrite - Online Mediation in a Nutshell - 30-min Webinar for Mediators and Attorneys

Should HR Professionals Mediate Internal Workplace Disputes? – 1-Hour Free Webinar with John Ford – July 12, 2017, the most visited mediation website, and Virtual Mediation Lab present:


John Ford is an experienced workplace mediator based in California who has successfully mediated hundreds of workplace disputes. He is the author of Peace at Work: The HR Manager’s Guide to Workplace Mediation and founder of The HR Mediation Academy. In addition, John has provided soft skills training to thousands of employees at all levels in the workplace, across a wide range of industries. John teaches negotiation at UC Hastings School of Law, mediation to graduate Business and Psychology students at Golden Gate University, and organizational collaboration online through Creighton University.

He is a past president of the Association for Dispute Resolution of Northern California (ADRNC), and was the managing editor of from 2000 to 2011. Currently, he is a member of the Association for Conflict Resolution, ADRNC, the Society for Human Resource Managers (SHRM) and Northern California Human Resource Association (NCHRA). John is the current trainer of a two-day Mastering Workplace Mediation seminar for members of NCHRA. He also teaches a longer version of this course online through The HR Mediation Academy.


Discover what the new SHRM (Society for Human Resource Managers) relationship management competency has to say about the management of workplace conflict in general and the responsibilities of senior HR managers “to mediate difficult employee relations situations as a neutral”. Read John Ford’s article The New SHRM Competency Guidelines published by

Conflict is inevitable and mediation is a tool that HR professionals need to keep the peace at work. HR professionals need to know when it safe to mediate themselves and when to call on the services of a professional workplace mediator.

As a result of participating in this webinar, HR professionals and workplace mediators will be able to:

  1. Describe the SHRM competency as it pertains to conflict management and mediation
  2. Define the circumstances when it is appropriate for HR professionals to mediate
    employee relations disputes themselves, and when they should employ a professional workplace mediator
  3. List easy to implement tips on how to intervene in conflict without taking sides, all in a manner that promotes harmony


  • After the webinar we’ll raffle FREE mediation academy online courses
  • All participants will receive 25% off mediation academy online course
  • CE Credits for SHRM will be available

How to Become Mediator and Practice Mediation in West Virginia

The Northern Virginia Mediation Service has compiled a State-by-State Guide to Court Mediator Qualifications Standards. View the mediation requirements for your state

If you are interested to add online mediation to your practice, so you can offer mediation services outside your state,

How to Become Mediator and Practice Mediation in New Mexico

The Northern Virginia Mediation Service has compiled a State-by-State Guide to Court Mediator Qualifications Standards. View the mediation requirements for your state

If you are interested to add online mediation to your practice, so you can offer mediation services outside your state,