Running over 100 online mediation simulations with Skype for the ACR Hawaii online mediation project Virtual Mediation Lab – with mediators from 29 countries – has taught us many lessons. One of them is that online mediators need to master the software/platform they use.
Why? Because most parties are already upset about their dispute and anxious to find out whether a mediator can indeed help them to resolve it. The last thing they need is having to deal with any technical problems. They expect their participation in an online mediation session to be easy. And therefore, they expect that, if there are any technical problems, their mediator knows exactly what to do about them.
For this reason, we thought that mediators who are interested in online mediation, but know nothing (or little) about its technology, would benefit by watching “Online Mediation via Skype Made Simple”, a new 75-min video tutorial which covers in-depth the following topics:
- What determines the quality of a web-based video conference
- Which software and hardware you need to run an online mediation via Skype
- How to prevent technical problems
- How to run an online mediation via Skype – from beginning to end. A 38-min video based on a divorce case shows you (a) how easy it is to set up and switch between joint and private sessions, and (b) how to draft online with the parties their agenda for the next online mediation session
- The safest way to end an online mediation
- How to deal with the most common technical problems
- Why, when and how to use “Screen Sharing”, a simple-to-use but powerful Skype feature that allows parties to share online virtually any kind of information (e.g. wp and pdf documents, pictures, Excel worksheets, videos, and so on) useful to present, clarify, and discuss their perspectives
You can purchase “Online Mediation via Skype Made Simple – 75-min Video Tutorial for Mediators” for only $15 via Paypal.
PLEASE NOTE – We no longer use Skype for our Virtual Mediation Lab online mediation simulations. To learn why, sign up for our 1-hour Introduction to Online Mediation with PC Mac and Mobile Devices. One of the topics we cover during that training is “How to Choose a Video Conferencing Software for Online Mediation”.