On the Social Science Research Network you can find and download a 9-page article titled “Online Dispute Resolution (ODR): What is it, and is it the Way Forward?”.
It was written by Julio César Betancourt and Elina Zlatanska and published in 79 International Journal of Arbitration, Mediation and Dispute Management, Issue 3, 2013.
This article provides a concise explanation of the notion of “dispute resolution” in cyberspace. It reviews some of the recent studies on the use of Online Dispute Resolution (ODR), especially the use of e-negotiation, e-mediation and e-arbitration, considers the issues concerning the intricacies of settling and resolving disputes in cyberspace and concludes that the idea of banishing offline dispute settlement and dispute resolution methods — in the near future — is extremely unlikely ever to come true.
Thank you to VML mediator Arnold Zeman for suggesting this article.