The Power of Apology in Mediation

Carl D. Schneider, Ph.D. has trained several thousand family mediators and is currently Director of Mediation Matters

A few year ago, he wrote an interesting article titled What It Means To Be Sorry: The Power Of Apology In Mediation, in which he explains:

  • What is involved in a genuine apology – identifying the three essential components of apology
  • The place of apologies in mediation, including the recognition of apology as an acknowledgment of injury and the identification of how to assist clients in offering an apology
  • The relation of apology to the adversarial system