The Power of Apology in Mediation – ACR Hawaii Webinar Presented by Lou Chang – October 31, 2013 – Powerpoint Presentation

Powerpoint Presentation



  • Types and Scope of Apologies
  • Elements of a Good Apology
  • Who Should Deliver/Receive the Apology
  • Timing Considerations
  • Barriers to an Effective Apology
  • Culture and Context Considerations
  • Benefits of Effective Apology
  • Traditional Defensive Response
  • Research Findings
  • Delta Airlines Crash Case
  • Can Apologies Be Protected?
  • Legal Considerations
  • Mediator Considerations
  • Motivating Apologies

Watch the 60-min Video Recording of the Webinar