The Power of Apology in Mediation – FREE ACR Hawaii Webinar – October 31, 2013 Noon Hawaii Time – SOLD OUT

lou_changLou Chang serves as an independent and neutral mediator and arbitrator for business, commercial, design & construction, labor-management, employment, franchise, real estate, insurance, probate, family business, personal injury and civil disputes.

Education: University of California, Berkeley, Boalt Hall, Juris Doctor 1973, and University of Hawaii, Bachelors of Art, 1969 (Phi Beta Kappa).

Teaching Experience: Adjunct Faculty/Lecturer at the Matsunaga Institute for Peace, University of Hawaii, Manoa (Negotiation; Advanced Facilitation and Mediation, Graduate Certificate in Dispute Resolution program). Adjunct Professor/Lecturer at the William S. Richardson School of Law, University of Hawaii, Manoa (Mediation and Advocacy). Faculty trainer of Arbitrators and/or mediators for the American Arbitration Association.

What You Will Learn
Apologies have the power to heal, to restore valued relationships and to invite forgiveness. Numerous studies from different fields of study document the power of effective, well-crafted and sincere apologies to reduce the numbers of adverse claims, increase resolutions of disputes and reduce the desire for punishment. During this webinar Lou Chang will present:

  • The characteristics of poor and ineffective apologies
  • The elements of an effective apology
  • How to design and communicate an effective apology
  • Special protections available for protecting and preserving the confidentiality of apologies

Thursday, October 31, 2013 from Noon to 1:00pm Hawaii Time.

Video Recording of the Webinar