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Online Mediation in a Nutshell – 30-min Virtual Mediation Lab Free Webinar/Demo for Mediators and Attorneys – February 13, 2018

Tuesday, February 13, 2018 a group of mediators and attorneys from around the world learned in 30 minutes:

  • What online mediation means and how it works
  • The benefits of online mediation
  • How we (mediators) can do online everything we are used to do in-person: e.g. Joint and private meetings (caucus) with the parties; breakout rooms for “Shuttle Diplomacy” in multi-party disputes; Information (documents, pictures, worksheets, videos) sharing and annotation; Writing up the parties’ “Memorandum of Understanding” or agenda for their next meeting
  • Which cases are suitable for online mediation
  • How to blend face-to-face and online mediation
  • Which video collaboration software works best for online mediation
  • Why many face-to-face mediators are initially skeptical about online mediation – until they try it

Giuseppe Leone, founder of Virtual Mediation Lab: Online Mediation Made Simple, a project sponsored by the Association for Conflict Resolution Hawaii Chapter. This 30-min free webinar/demo is based on my experience:

Expand Your Mediation Practice
Are you a mediator interested to expand your mediation practice, so you can help more people resolve their dispute (no matter if they live in different cities, states or countries)? If so, learn more about my 2-hour Hands-on One-on-One Training in Online Mediation via Zoom

If you have any questions call/text +1 (808) 383-4117 – or send me an email

Small Claims Courts 2.0 – Online Dispute Resolution in Action at Franklin County Municipal Court in Cleveland, Ohio


On January 18, 2018 an international group of court administrators, judges, mediators and attorneys attended a 1-hour webinar “Online Dispute Resolution: Resources Saved, Justice Served”. It was hosted by Giuseppe Leone, founder of Virtual Mediation Lab: Online Mediation Made Simple, and presented by:


During the webinar, Sanchez and Cartwright shared the benefits and results of a new FMCM ODR program for small claims, which allows people to resolve a dispute online – right from their smart-phone or computer. And at the end of their presentation – available here in Pdf format – they answered several questions from the webinar attendees.

The FMCM ODR program for small claims is based on a Court Innovations’ ODR software called Matterhorn; it was launched in October 2016; and in August 2017 received an award for “Judicial Innovation” from the Ohio State Bar Association

ODR FOR COURTS – 2 New Reports, 9 Case Studies, 18 Recommendations, Book
2 New Reports – If you are interested ODR for Courts, we recommend you read two reports published in November 2017 by the Joint Technology Committee, a committee established by the Conference of State Court Administrators, the National Association of Court Management and the National Center of State Courts, in order “To Improve the Administration of Justice Through Technology”.

  • Resource Bulletin
    It explains not only what ODR exactly means and what it takes, but also how to make it work: for example, it provides 18 recommendations from court personnel who have “lived” an ODR implementation.
  • Case Studies in ODR and the Courts: A View from the Front Lines
    It describes 9 case studies in the USA, Canada and Europe. One of those case studies is the FCMC ODR Small Claims, which was presented in our January 18, 2018 webinar.

Book – We also recommend Benjamin H. Burton and Stephanos Bibas’ book Rebooting Justice: More Technology, Fewer Lawyers, and the Future of Justice published in August 2017. According to the authors “Rebooting Justice presents a novel response to longstanding problems. The answer is to use technology and procedural innovation to simplify and change the process itself”.

Let’s Stay Connected
If you would like to be notified about upcoming Virtual Mediation Lab webinars on ADR and  ODR-related topics, please join our 600-member strong LinkedIn Group or follow Giuseppe Leone on Twitter and Facebook (click the social media buttons under “STAY CONNECTED”).

Online Dispute Resolution in Courts – What It Means, How to Make It Work. 2 New Reports, 9 Case Studies, 18 Recommendations, and January 18, 2018 Free Webinar

Established by the Conference of State of Court Administrators, the National Association of Court Management and the National Center of State Courts, the Joint Technology Committee (JTC) has a clear mission: To improve the administration of justice through technology.

With that mission in mind, JTC has recently published two new documents on Online Dispute Resolution (ODR) in Courts.

The first document is a Resource Bulletin. It provides a basic primer in ODR and describes

  • Several implementation models
  • Court-specific opportunities
  • Considerations
  • 18 recommendations from court personnel who have “lived” an ODR implementation

The second document is Case Studies in ODR and the Courts: A View from the Front Lines. It provides the following case studies of court-specific ODR, either fully implemented or under development:

  • Franklin County, Ohio Small Claims (*)
  • Washtenaw County, Michigan Online Traffic Pleading
  • Ottawa County, Michigan Family Court Compliance
  • Utah Courts Small Claims
  • New York State Unified Court System Consumer Debt
  • British Columbia Civil Resolution Tribunal
  • UK Ministry of Justice Personal Injury Claims Portal
  • Netherlands Rechtwijzer
  • British Columbia MyLawBC

(*) 1-Hour Free Webinar
To learn more about the Franklin County ODR Small Claims project you can register for a 1-hour Free webinar Online Dispute Resolution: Resources Saved, Justice Served Thursday, January 18, 2018 at 2:00pm Eastern Time

Happy New Year to the 601 Members of Our Linkedin Group Virtual Mediation Lab: Online Mediation Made Simple

Happy New Year to the 601 members of our LinkedIn Group “Virtual Mediation Lab: Online Mediation Made Simple” who are interested in ADR/ODR and live in:

  • Algeria
  • Argentina
  • Austria
  • Australia
  • Barbados
  • Belgium
  • Brazil
  • Canada
  • China
  • Cyprus
  • Czech Republic
  • Denmark
  • Greece
  • Finland
  • France
  • Germany
  • Kenya
  • India
  • Ireland
  • Mexico
  • Netherlands
  • New Zealand
  • Nigeria
  • Norway
  • Philippines
  • Poland
  • Romania
  • Russia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Trinidad and Tobago
  • Turkey
  • Ukraine
  • United Kingdom
  • United States of America
  • Vietnam

Giuseppe Leone

World Map courtesy of

First Report on European Union Online Dispute Resolution Platform

The European Commission adopted its first report on the functioning of the Online Dispute Resolution (ODR) platform, which was launched in January 2016 and opened to the public on February 15, 2016 .

The aim of the platform is to facilitate the online resolution of disputes between consumers and traders over online transactions. The platform has the following key characteristics:

  • Consumers and traders can choose any of the EU official languages for their interaction with the platform (e.g. submitting their complaints, receiving notifications). An automatic translation tool is available for free text communication.
  • The platform identities which notified ADR bodies are competent to handle the case and refers the dispute the ADR body on which the parties agree.
  • ADR bodies can use the platform’s case management system to conduct the ADR procedure entirely online.
  • The parties can request that the outcome of the ADR procedure is translated by a professional translator.
  • Clear deadlines are built into the platform to ensure a fast process.

Online Dispute Resolution: Resources Saved, Justice Served – 1-Hour Free Webinar – January 18, 2018 2pm ET

This webinar will provide an introduction to court-connected online dispute resolution through a firsthand perspective from the Franklin County Municipal Court and its online dispute resolution (ODR) platform provider, Matterhorn by Court Innovations

In 2017, the Ohio State Bar Association recognized the Franklin County Municipal Court for Judicial Innovation for its online dispute resolution program.


This webinar will interest people involved with court-connected dispute resolution, including judges, court administrators, mediators, and attorneys. At the end of the webinar, participants will be able to:

  • Define court-connected online dispute resolution, including the who, what, where, when, why and how of ODR
  • Determine whether court-connected online dispute resolution is appropriate for their court
  • Identify steps to implement a court-connected online dispute resolution program
  • Forecast the project scale, procurement steps and benefits of ODR

Presenters: Alex Sanchez, Esq. and MJ Cartwright.


Alex Sanchez, Esq. is Manager of Small Claims and Dispute Resolution at the Franklin County Municipal Court. Alex mediates all civil case types for the court.

Prior to joining the municipal court, Alex worked with the State of Ohio, The Ohio State University, and nonprofit organizations across the country.

In his spare time, Alex serves as an officer for a large private foundation that awards more than a quarter-million dollars annually through an international student STEM competition. Alex is a graduate of the Ohio State University Moritz College of Law and received his undergraduate degree from Loyola Marymount University.

MJ Cartwright leads all aspects of the online dispute resolution company Court Innovations. Matterhorn by Court Innovations provides meaningful, usable, and fair solutions that expand online and mobile access to our courts for all citizens: “go to court” without going to court.

MJ builds teams and businesses to develop powerful, disruptive solutions that solve industry problems, produce irrefutable outcomes, and leverage developing

She has led technology initiatives in many different industries including: manufacturing, education and training, healthcare, and medical devices. Now she brings her expertise to the judicial ecosystem – working with Court Innovations’ founder University of Michigan Law Professor J.J. Prescott, courts, other stakeholders, and citizens to implement solutions that directly impact today’s issues.


Watch the video recording of this webinar, view the our Powerpoint presentation, and find a list of additional resources on ODR for Courts

New Jersey Mediators Learn the Benefits of Adding Online Mediation to Their Practice – December 28, 2017

On December 28, 2017 members of the New Jersey Association of Professional Mediators (NJAPM) will learn how they can do online everything they are used to do face-to-face, the benefits of adding online mediation to their practice, and how to blend online and face-to-face mediation.

Their 1-hour general meeting will be conducted online. And, in order to make it as useful and interesting as possible, it will consist of 3 parts

  • Part 1 – 30-min presentation/demo “Introduction to Online Mediation” by Giuseppe Leone, founder of Virtual Mediation Lab: Online Mediation Made Simple, a project sponsored by the Association for Conflict Resolution Hawaii Chapter
  • Part-2 – Short video of an online mediation simulation of a workplace case run and video recorded on December 18, 2017 with 3 NJAPM mediators
  • Part 3 – Q&A Session. NJAPM members can ask the 3 mediators who participated in the above simulation any questions about their experience. For example, if the mediator had mediated the same case face-to-face, would she have done anything different than what she did online? How was the parties’ experience: different, easier, more difficult than they expected?

Learn more about Virtual Mediation Lab 2-hour one-on-one hands-on training in online mediation and webinars on online mediation for ADR organizations

Online Services Make Access to Justice Easier in Ontario

Ontario is modernizing the justice system to make it more accessible, efficient and responsive to the needs of people across the province. The plan includes:

  • Developing digital tools, such as online questionnaires and e-mail summonses, to make it faster and more convenient to go through the jury process
  • Expanding the civil filing online pilot provincewide to allow all Ontarians to file their civil claims online, 24/7, from any location
  • Developing a new digital service by spring 2018 to help people save time and money by going online to look up the status of their traffic tickets and other provincial offences, and request early resolution meetings
  • Exploring online dispute resolution options to potentially allow people who receive a traffic or similar ticket to resolve matters from their computers or smart phones
  • Providing the convenient option of filing joint divorce applications online by April 2018
  • Delivering an online service to set up or update child support to help parents save money on legal fees and avoid unnecessary trips to the courthouse
  • Building an online dispute resolution platform model with the Landlord and Tenant Board to help identify and develop the right tools so that tenants and landlords in Ontario can avoid and resolve disputes without formal legal processes
  • Funding start-ups that use artificial intelligence to develop solutions that help lawyers and consumers, or increase access to justice

Read on …

Source: Ontario Newsroom

Call for Presentations for 2018 Forum on Online Dispute Resolution in New Zealand

The 18th Forum on Online Dispute Resolution (ODR) will take place on February 15-16, 2018 in Auckland, New Zealand. Its theme is “Innovation and Impact: Online Courts and the Changing Landscapes of Digital Justice”, and its three broad fields of interest are:

  • ODR in the Courts and tribunals
  • ODR platforms and portals: professional, entrepreneurial and organizational developments
  • Digital access and wider networks: the emerging role of digital technologies at grassroots, indigenous and remote locations

Here is how to find more information about the Forum and how to offer a presentation

Online Dispute Resolution in an Information Age – New Article by Eugene Clark

On November 16, 2017 published an article on Online Dispute Resolution (ODR) by Eugene Clark titled Online Dispute Resolution in an Information Age 

Eugene Clark is Emeritus Professor, University of Canberra, previously Distinguished Professor and Global 1000 Talents Scholar, College of Comparative Law, China University of Political Science and Law.