Title: Mediator Skills and Techniques Traingle of Influence
by Laurence Boulle and Miryana Nesic
Publisher: Bloomsbury Professional
From the Publisher:
This is a clear, practical and essential guide covering the skills, techniques and strategies required in mediation by mediators, lawyers, clients and other participants. With examples, case studies, exercises and precedents throughout, this is an all-encompassing resource for both beginner and experienced mediators.