Mobile Technologies for Conflict Management: Online Dispute Resolution, Governance, Participation

mediation books

Title: Mobile Technologies for Conflict Management: Online Dispute Resolution, Governance, Participation
by Marta Poblet, Editor
Publisher: Springer
ISBN: 9400713835

From the Publisher:

Mobile phones are the most ubiquitous communications technology in the world. Besides transforming the way in which we communicate, they can also be used as a powerful tool for conflict prevention and management.

This book presents innovative uses of mobile technologies in the areas of early warning, disaster and humanitarian relief, governance, citizens’ participation, etc. and cuts across different regions. The book brings together experts and practitioners from different fields— mobile technologies, information systems, computer sciences, online dispute resolution, law, etc. — to reflect on present experiences and to explore new areas for research on conflict management and online dispute resolution (ODR). It also reflects on the transition from present ODR to future mobile Dispute Resolution and discusses key privacy issues.

The book is addressed to anyone involved in conflict prevention and dispute management aiming to learn how mobile technologies can play a disruptive role in the way we deal with conflict.


1 – Introduction to Mobile Technologies, Conflict Management, and ODR: Exploring Common Grounds
Marta Poblet

Part I – Disruptive Applications of Mobile Technologies
2 – Mobile Phones in Conflict-Stressed Environments: Macro, Meso and Microanalysis
Micheal L. Best

3 – Appropriate Mobile Technologies: Is Grassroots Empowerment for All?
Ken Banks

4 – Mobile Technology, Crowdsourcing and Peace Mapping: New Theory and Applications for Conflict Management
Jessica Heinzelman, Rachel Brown, and Patric Meier

5 – How to Crowdsource Election Monitoring in 30 Days: the Mexican Experience
Oscar Salazar and Jorge Soto

6 – Cell Phones and Conflict Zones: How Souktel Uses SMS Technology to Empower and Aid in Conflict-Affected Communities
Jacob Korenblum and Bieta Andemarianm

Part II – Towards a Mobile ODR
7 – ODR and Government in a Mobile World
Ethan Katsh and Daniel Rainey

8 – Crowdsourcing Dispute Resolution over Mobile Devices
Colin Rule and Chittu Nagarajan

9 – Mobile Technology and the Rule of Law
Alina Huiu and Jeffrey Aresty

10 – Towards an Online Family Dispute Resolution Service in Australia
Elizabeth Wilson-Evered, Deborah Macfarlance, John Zeleznikow, and Mark Thomson

Part III – Mobile Technologies: New Challenges for Governance, Privacy, and Security
11 – Burma: A Modern Anomaly
Emily Jacobi

12 – Mobile Governance: Applications, Challenges and Scaling-up
Johan Hellstrom

13 – Privacy for Reporters of Human Rights Abuses: Identity and Anonymity in Mobile Networks
Leonardo A. Martucci and Simone Fischer-Hubner

14 – Personal Privacy in Mobile Networks
Claudio A. Ardagna, Sabrina De Capitani di Vimercati, and Pierangela Samarati