Tag Archives: community mediation center

State of Community Mediation 2013

In 2011, The State of Community Mediation Report demonstrated the tremendous depth of the over 400 community mediation centers, 1,300 staff members, and 20,000 volunteer mediators throughout the country. This Supplement builds upon this research and has collected five case studies where community mediation centers of various budget size achieved financial stability including the development of completely new revenue streams.

For more information about NAFCM – National Association for Community Mediation – click here

You may also be interested in NAFCM December 5, 2013 Webinar “How Online Mediation Can Help Community Mediators Practice & Improve Their Skills” – Agenda, Powerpoint Presentation and Video

NAFCM December 5, 2013 Webinar “How Online Mediation Can Help Community Mediators Practice & Improve Their Skills” – Agenda, Powerpoint Presentation and Videos

NAFCM is the national association of approx. 400 community mediation centers in the United States and Canada.

Webinar Agenda
Here are the main topics of their December 5, 2013 webinar.

  • How NAFCM community mediation centers can now help their mediators practice and improve their skills, by participating in online mediation simulations with other mediators – from the same or different centers. All they need is a PC, Mac, Ipad and an Internet connection.
  • Why 3 community mediators (in Washington, Wisconsin and Maine) found the 4-part format of Virtual Mediation Lab simulations so effective, and why they liked so much their first experience online.
  • How online simulations and their video recordings can add value to a classroom training program; keep students (new mediators) interested in mediation; and create a new source of income for community mediation centers.
  • How community mediation centers — no matter their size or location — can now learn from and share with one another their “know-how” and experience with specific kind of disputes.
  • Which additional resources — e.g. online training, webinars — Virtual Mediation Lab makes available to NAFCM mediation centers and other ADR organizations.

Copresenters

Video Recording of December 5, 2013 1-hour Webinar
Click here

Powerpoint Presentation

Videos of Online Mediation Simulations Run with 11 Community Mediators 

Workplace Discrimination Case – September 19, 2013 – 105-min Video

 

Family Case – September 26, 2013 – 95-min Video

 

Commercial Case (with 2 Comediators) – October 17, 2013 – 115-min Video

NAFCM December 5, 2013 Webinar on How Community Mediators Across the USA Can Now Improve Their Skills and Learn From One Another Online SOLD OUT

The 1-hour NAFCM December 5, 2013 webinar on How Community Mediators Across the USA Can Now Improve Their Skills and Learn From One Another Online is sold out.

For more information send an email to admin@nafcm.org

NAFCM Online Mediation Simulations

How Community Mediators Across the USA Can Now Improve Their Skills and Learn From One Another Online – 1-hour NAFCM Webinar – December 5, 2013 – 3 Videos

Community mediation centers can now use online mediation not only to help people settle their dispute when they live in different cities, states or even countries. They can also use online mediation to help their own mediators practice and improve their skills. How? By participating (from their home or office) in online simulations with other mediators — from the same center or from other community mediation centers across the nation.

How Online Mediation Helps Mediators Practice and Improve Their Skills is the title of a 1-hour NAFCM (National Association for Community Mediation) webinar Thursday, December 5, 2013 from 3:30 pm to 4:30 pm Eastern Time.

During that webinar, the three community mediators listed below will not only share their recent experience and “lessons learned” participating for the first time in online mediation simulations of family, commercial and workplace discrimination disputes. They will also answer any questions from other community mediators who participate in the webinar.

Here are the video recordings of those simulations.

Workplace Discrimination Case – September 19, 2013 – 105-min Video

 

Family Case – September 26, 2013 – 95-min Video

 

Commercial Case (with 2 Comediators) – October 17, 2013 – 115-min Video

 

In short, today’s video conferencing software — for our simulations we use Zoom (Pro version)  — makes it very easy (and inexpensive) for community mediators to practice and improve their skills with other mediators across the country. All they need is (1) a PC/Mac or a mobile device (e.g Ipad, Iphone or Android) connected to the Internet; and (2) being aware that:

  • Mediation experience requires reflecting on your own and other mediators’ mistakes – and learning from them
  • It is obviously much better to make mistakes during a simulation than during a real mediation

3rd Online Mediation Simulation with NAFCM Community Mediation Centers and Feedback from a Participant Who Initially Was Skeptical About Online Mediation

On October 17, 2013, we ran and video recorded the third online mediation simulation with volunteer mediators from these NAFCM Community Mediation Centers:

The volunteer mediators who have participated in our 3 online mediation simulations will share their experience with other community mediation centers during the NAFCM webinar How Online Mediation Helps Mediators Practice and Improve Skills, which will be held Thursday, December 5, 2013, from 3:30 pm to 4:30 pm EDT

NAFCM Online Comediation Simulation

After our simulation, one comediator (Greg) answered 2 questions about his first experience with online mediation as follows.

Q. About Our Simulation: What did you like the most – or the least – about this online mediation simulation? What did you learn? Did something surprise you?

I liked the technology. It was very user friendly and did not consume much bandwidth. I did not notice a delay in the conversation – impressive given that the two people on either end were 6,000 miles apart. The screen sharing and chat tools were very useful.

I was surprised at how well an online mediation worked. I expected it to diminish the personal element to a degree that would sabotage the mediation. I learned that, while not ideal, the personal element is still very much there, but takes on a different form (I’m not sure I can explain that very well).

Q: About Online Mediation – Has this simulation changed your previous views about Online Mediation? If so, how? Are you now more – or less – interested in online mediation than your were before participating in this simulation?

I wanted to do the online mediation because I was a skeptic, and this completely altered my view. I am now very much in favor of using this tool in the right circumstances. I am much more interested in online mediation.

VML simulations consist of 4 parts:

  • Part 1 – 60-min Mediation Session
    Mediators can play the role of mediator, co-mediator (as in today’s case), one of the parties, attorney or union representative in a family, commercial or workplace dispute
  • Part 2 – 30/60-min Debriefing Session
    All mediators/participants and their Coach analyze and reflect on what happened during the mediation. What worked well – or not-so-well – and why?
  • Part 3 – Video Recording of the Simulation
  • Part 4 – Video Sharing
    Mediators can improve their skills also by observing other mediators, who mediated the same case using different mediation methods, techniques or personal style

To watch examples of online/mobile mediation simulations click here. And if you are interested to sign up for a FREE simulation click here

Which NAFCM Community Mediation Centers Will Participate for the First Time in Online Mediation Simulations with PC Mac and Mobile Devices

With the collaboration of 3 NAFCM community mediation centers, this month will start showing why online mediation is useful not only to the parties, but also to new and experienced community mediators.

Why? Because it allows them to practice and improve their skills by participating in online mediation simulations with other mediators — either from the same mediation center or from different mediation centers, where perhaps they have more experience with a particular kind of disputes.

The NAFCM community mediation centers who will participate in our online mediation simulations are:

Connected with their PC, Mac, Ipad, Iphone or Android devices, their mediators will participate in the online mediation of commercial, family, or workplace discrimination cases.

Their experience will then be presented and discussed in a NAFCM webinar on online mediation, which will be held later this year.

Why Online Mediation is Useful to the Parties and to NAFCM Community Mediators as Well

On September 5, during the NAFCM (National Association for Community Mediation) webinar “Increasing Mediation Accessibility through Technology”, Tracey Wiltgen, Executive Director of the Mediation Center of the Pacific, explained why online mediation can be so useful when parties live on different islands, in different states or even countries.

Online mediation, however, can be very useful to new and experienced community mediators as well. Because it allows them to practice and improve their mediation skills by participating in online mediation simulations with other mediators.

  • New Mediators – They can start practicing what they learned as soon as they complete their basic or advanced mediation training
  • Experienced Mediators – During those online simulations they can test and experiment with new techniques they never tried before, and find out immediately from other mediators if they worked (or didn’t work) and why

Typically, online mediation simulations consist of 4 parts:

  1. 60-min mediation of a commercial, family or workplace dispute – with one mediator playing that role, and the other 2 mediators playing the parties’ roles
  2. 30/60-min debriefing. The 3 mediators and their coach analyze and reflect on what happened during the mediation – what worked well (or not so well), and why
  3. Video recording of the entire simulation. By watching themselves, mediators can better relate what happened during the mediation to what was discussed during the debriefing session
  4. Video sharing – Mediators can learn not only by participating in simulations, but also by watching the same case mediated by someone else — other mediators who applied a different method, approach, or style

What’s Next

Instead of just talking about how online mediation can be useful to new and experienced community mediators, we are going to prove it. In the next 2-3 months:

  • We’ll run and video record some online mediation simulations with mediators from 3 NAFCM mediation centers, who will be connected from their home or office with a PC, Mac, Ipad, Iphone or Android device
  • Those mediators will present and discuss their experience –e.g. what they learned during our simulations; what they liked about them; what surprised them; how was their very first experience with online mediation — during a NAFCM webinar whose title and date will be announced soon

Giuseppe Leone

Webinar on “Increasing Mediation Accessibility through Technology” for NAFCM Community Mediation Centers Now Available Online

On September 5, 2013 Matt Phillips, Executive Director of NAFCM: National Association for Community Mediation, sent this message to their members, Tracey Wiltgen (Executive Director of the Mediation Center of the Pacific and Giuseppe Leone:

Today’s sold-out NAFCM webinar on “Increasing Mediation Accessibility through Technology” clearly demonstrated the tools that are necessary to expand your mediation services and remain a vital community resource.

If you missed the webinar, it is already available on “NAFCM on Demand”. Click here to view this webinar as well as the entire past library of NAFCM webinars. (To become a NAFCM member or renew your NAFCM membership click here)

Thank you to Giuseppe Leone from the Virtual Mediation Lab and Tracey Wiltgen from the Mediation Center of the Pacific.

Finally, next week we will announce the details for another webinar to be presented this fall on providing mediation services through technology that will include the hands-on experiences from 3 NAFCM community mediation centers from across the country that are working with the Virtual Mediation Lab to implement online mediation services in their centers.

Thanks!

Matt Phillips
Executive Director
NAFCM: National Association for Community Mediation

What We Will Soon Share with NAFCM Community Mediation Centers Across the USA

After our newly formed partnership with NAFCM we look forward to the opportunity of sharing with community mediation centers across the USA what we learned:

  • From mediators in 30 countries
  • Running more than 100 online mediation simulations with their PC, Mac and (recently) mobile devices
  • In 9 languages

Giuseppe Leone

Virtual Mediation Lab and the National Association for Community Mediation Announce Innovative Partnership

On July 31, 2013 the Virtual Mediation Lab and the National Association for Community Mediation proudly announced an innovative partnership that will provide opportunities to community mediation centers across the country to develop a new way to serve their community as well as a new revenue stream.

A framework has been created where community mediation centers across the nation will be exposed to cutting-edge online tools for providing mediation services. The goal is that online mediation services will become a new opportunity for community mediation centers across the country to enhance services to their communities as well as develop a new revenue stream.

The new partnership will provide community mediation centers the opportunity for education as well as hands-on experience with online mediation services. A NAFCM webinar has already been scheduled for September 5.

For more information,

Virtual Mediation Lab is an online mediation project sponsored by ACR Hawaii