Tag Archives: mobile mediation

The Power of Mobile Devices Like iPad and iPhone in Online Mediation – Let’s Brainstorm Some Creative Ideas – Virtual Mediation Lab Free Webinar – June 30, 2016

As shown in the 2-min video above, mobile devices like iPad, iPhone, Android tablet or smartphone can play a powerful role in the online mediation of consumer/merchant, homeowner/contractor, landlord/tenant, e-commerce disputes and so on. Why? Because, parties can actually show each other (and the mediator) what they are talking about: e.g. which parts of the homeowner’s wall still need to painted by the contractor, or why the item that the buyer received is not as described on the seller’s website.

Considered how many people already own an iPad or iPhone and use it every single day, Virtual Mediation Lab believes that:

  • Mobile Mediation (Online Mediation with Mobile Devices) can open up new markets for mediators
  • In order to explain the benefits of Mobile Mediation to the public, it is necessary to “show” what Mobile Mediation actually means, with short videos that anybody can understand

The Power of Mobile Devices in Online Mediation

Our 30-min Free webinar The Power of Mobile Devices in Online Mediation – Brainstorming Creative Ideas will take place Thursday, June 30, 2016 at Noon/12:00pm Eastern Time (9:00am Pacific Time | 11:00am Central Time | 5:00pm London Time), and  consists of 2 parts:

PART 1 – Introduction to Mobile Mediation
Presented by Giuseppe Leone, founder of Virtual Mediation Lab.

PART 2 – Q&A and Brainstorming
Webinar attendees will be invited to suggest creative applications of Mobile Mediation. If other attendees are interested, Virtual Mediation Lab will set up, run and video record simulations in order to show those applications “in action”.


Interested in Online Mediation?
If you are a mediator, mediation center or ADR organization interested in online mediation, learn more about our Virtual Mediation Lab hands-on training in online mediation and webinars

Zoom – Our Preferred Video Collaboration Software for Online and Mobile Mediation – in 60 Seconds

When in January 2012 we launched Virtual Mediation Lab to help mediators around the world practice online their mediation skills, learn to mediate online and discover how to integrate face-to-face and online mediation, we used Skype Premium.

Not anymore.

To find out why for all our training and online mediation simulations we now use Zoom (Pro version)

  • Read Can Online Videoconferencing Tools Help the Mediation Process? – an article written by Teresa F. Frisbie, director of the Loyola University Chicago School of Law Dispute Resolution Program
  • Sign up for our 2-hour Training in Online Mediation, based on Giuseppe Leone’s experience running hundreds of online mediation simulations with mediators from 30 countries, and mediating online US Postal Service workplace cases like this, with the online mediator in Hawaii, one party in Guam, and the other party in Washington DC.

United States Postal Service Online Mediation

February 28, 2014 1-hour Webinar “Introduction to Online Mediation” – Free Video Recording for ACR Hawaii Members

On February 18, 2014 (from Noon to 1:00pm Hawaii Time) the following ACR Hawaii members participated in the first 2014 webinar of the Association for Conflict Resolution Hawaii Chapter. Presented by Giuseppe Leone, this webinar was titled Introduction to Online Mediation with PC, Mac and Mobile Devices.

  • Dan Bent and Nathan Nikaido – Honolulu, Hawaii
  • Ursus Boeni – Montreux, Switzerland

ACR Hawaii 1-Hour Webinar Introduction to Online Mediation - February 18, 2014
1 – Webinar Agenda
During his presentation, Leone talked about the following topics:

  • What Makes Online Mediation Similar to – and Different from – Face-to-Face Mediation
  • Live Demo of Online Mediation with Info Sharing (Pictures, Documents and Video); Annotation; and Online Whiteboard
  • 3 Benefits of Online Mediation
  • What You Need to Do Before an Online Mediation Begins
  • Which Cases are Suitable for Online Mediation
  • How to Integrate Online and Face-to-Face Mediation
  • Mediation Skills and Experience vs Technology
  • How to Choose a Video Conferencing Software for Your Online Mediation Practice

2 – FREE Video Recording for ACR Hawaii Members
If you are an ACR Hawaii member, you can watch the 1-hour video recording of today’s webinar – send Giuseppe Leone an email to request its link

Otherwise, join the Association for Conflict Resolution Hawaii Chapter now – membership dues are as follows:

  • 1 year – $25
  • 2 years – $45
  • 5 years – $100

Why and How an Ipad, Iphone or Smartphone Can Be Very Useful in Online Mediation – 4-min Video in Italian


For those of you who don’t speak Italian, this is what this dispute is about.

When Emanuele hears that Andrea, one of his friends, is desperately looking for a difficult-to-find (and expensive) book, he puts him in touch with Francesco, another good friend. The book, however, turns out not to be “brand new” as Andrea expected, even though he never asked Francesco about its conditions.

As a result, Emanuele, who wants to preserve his good relationship with both friends, suggests them to try and resolve their case with the assistance of an online mediator – Giuseppe.

What This Video Shows
An Ipad, Iphone or smartphone can be very useful during online mediation. That way, one party can show “live” to the other party (and to the mediator) what he or she is talking about and what caused their dispute.

In our video in Italian, the parties’ dispute was only about a book. The same “Don’t Tell Me – Shown Me” approach, however, can also be applied to other cases, as shown below.

Homeowner v Contractor Dispute – 2-Min Video

Zoom Video Collaboration Software for Online Mediation

Zoom (Pro version) is the video collaboration software recommended by Virtual Mediation Lab for mediators who want to add online mediation to their practice and blend face-to-face and online mediation.

Mobile Mediation: The Next Frontier for Online Mediation – 68-min Video and Powerpoint Presentation of Cyberweek Webinar – November 4, 2013

Video Recording

Powerpoint Presentation

If you have any comments or questions, please send me an email

Thank you
Giuseppe Leone

How to Attend Our Cyberweek Live Webinar “Mobile Mediation – The Next Frontier for Online Mediation” – Monday, November 4, 2013

Our 1-hour live webinar “Mobile Mediation – The Next Frontier for Online Mediation” – will take place Monday, November 4, 2013 at 7:00pm Eastern Time.

  • To convert Eastern Time into your time zone click here
  • If you are not an ADRHub Werner Institute member, sign up; otherwise, sign in
  • To participate in our discussion forum click here – where you will also find the link to access our live webinar. If this is the first time you are accessing a Cyberweek webinar, log in at least 15 minutes before the event begins.

2 Examples of Mobile Mediation with PC Mac and Mobile Devices – 4-min Video

This 4-min video shows 2 examples of Mobile Mediation with PC Mac and mobile devices in 2 different kind of disputes:

  • Homeowner v Contractor
  • Roommate v Roommate (Messy Shared Space)


The significance of these 2 examples will be discussed on November 4, 2013 at 7:00pm Eastern Time during a webinar for Cyberweek, the annual virtual conference on Online Dispute Resolution. To convert Hawaii Time into your time zone click here

If you are interested in participating in more examples of Mobile Mediation, you can:

Learn to Mediate Online with PC Mac and Mobile Devices – Virtual Mediation Lab FREE 30-min Hands-on Training – October 28, 2013

One main goal of our Virtual Mediation Lab – an online mediation project sponsored by ACR Hawaii – is to promote online mediation around the world. Thus, if you are interested in online or mobile mediation and intend to add them to your practice, this FREE 30-min hands-on training is for you.

Giuseppe Leone, VML founder and project manager, will walk you through an online mediation with PC, Mac, Ipad, Iphone and Android device – from the mediator’s opening statement to the moment when you email the parties their agreement draft or an agenda for their next mediation session.

You will learn:

  • What makes online mediation similar to – and different from – face-to-face mediation
  • Which cases are suitable for online mediation
  • What you need to do before an online mediation starts
  • Which additional clauses you should add to your “Agreement to Mediate”
  • LIVE demo of online mediation with: joint and private sessions; info sharing (pictures, documents and video); and online whiteboard
  • How to integrate mediation by video, phone, email, and face-to-face
  • Why your mediation skills and experience are more important than technology
  • What to look for in a video conferencing software for your online mediation practice


  • Basic mediation training
  • Fast internet connection
  • PC, Mac, Ipad, Iphone or Android Device

Day/Time: Monday, October 28, 2013 from 7:00am to 7:30am Hawaii Time. To convert Hawaii time into your time zone click here

Virtual Mediation Lab Training in Online Mediation
Learn more about our training in online mediation for mediation centers, ADR organizations and individual mediators.

Cyberweek 2013 – Annual Virtual Conference on Online Dispute Resolution – November 4-8, 2013

Cyberweek, an annual virtual conference dedicated to the innovations and development in ODR (Online Dispute Resolution), is only a few weeks away. Some of the topics that will be discussed this year are:

  • The Feasibility of Using ODR in Cross-Border Family Cases
  • Which Video Conferencing Software Works Best for Online Mediation
  • The Role of Technology in Creating a Safe Internet for Teens
  • ODR Facilitation vs. Face-to-Face Problem Resolution
  • ODR Government initiatives around the globe

For more information click here and to register click here