Tag Archives: online dispute resolution

Upcoming Conference on Online Dispute Resolution in Paris – June 12-13, 2017

The ICC International Court of Arbitration, in partnership with NTCDR, and GPC, is organizing the 17th ODR Conference “Equal Access to Information & Justice – Online Dispute Resolution” to be held in Paris, France on June 12-13 2017.

Purpose of the event:

  • Clarify the benefits of information and communication technology as a tool for promoting increased access to information and justice
  • Inform and familiarize participants with dispute resolution mechanisms using information and communication technology
  • Encourage the organization of sustainable projects to educate populations particularly in emerging economies about access to justice and the possibility of resolving disputes online
  • Gather stakeholders particularly those in France, involved or interested in online dispute resolution
  • Offer opportunities for ODR providers, including providers in France, to present their platforms ex. e-Just (France), AnOliveBranch (Ireland), Modria (USA)
  • Familiarize the participants with the value and benefits of online dispute resolution platforms and programs and demonstrate what can be achieved concretely through such platforms
  • Take stock of pilot projects, platforms and initiatives undertaken in France and worldwide, by organizations, tribunals, providers, schools and commercial entities
  • Exchange views about the ethics and future of ODR

Who should attend?

    • Legal and dispute resolution communities including Judiciary and academics
    • Corporation representatives
    • Dispute resolution institutions
    • Dispute resolution providers
    • EU, national and state governmental departments in charge of consumer disputes programs
    • Start-ups as well as established global companies
    • Academics and researchers
    • IT schools and schools with pilot projects
    • Non-governmental organizations
    • Any person interested in Online Dispute Resolution

Click her for more information

ACR Chicago Mediators and Arbitrators Learn About (and Try) Online Mediation

Wednesday, April 19, 2017 ACR (Association for Conflict Resolution) Chicago mediators and arbitrators will learn from Thomas Valenti and Giuseppe Leone how an online collaboration software like Zoom.us can add value to their practice.

In addition, they will:

  • Hear directly from three ACR Chicago mediators how they felt participating in an online mediation simulation of a family case that was run and video recorded Saturday, April 15.
  • Have the opportunity to participate in a live demonstration using their own laptop or mobile device – iPad, iPhone, Android tablet or smartphone.


When and Where

Need More Info?
For more information about this 90-min event contact the Association for Conflict Resolution Chicago Chapter

The Case for Online Courts – New Video with Professor Richard Susskind

The concept of online courts was introduced in England and Wales in February 2015 by an advisory group of the Civil Justice Council. Although now strongly supported by the government and senior judiciary, it is a controversial development. Prominent representatives of the legal profession and advice sector have expressed doubts about the viability and suitability of online dispute resolution (ODR) and its potential impact on access to justice and the ‘digitally excluded’.

In this lecture, Professor Richard Susskind, who chaired the original advisory group, provides a practical and theoretical introduction to online courts, making the case for fundamental change in the way the courts handle low value civil, family and tribunal disputes.

Chair – Professor Dame Hazel Genn DBE, QC (Hon) (Dean, UCL Faculty of Laws and Co-Director of the UCL Judicial Institute)

Lecturer – Professor Richard Susskind OBE (President of the Society for Computers and Law and IT Adviser to the Lord Chief Justice)


  • The Rt Honourable Sir Ernest Ryder (Senior President of Tribunals)
  • Robert Bourns (President of the Law Society)
  • Susan Acland-Hood (Chief Executive of HM Courts and Tribunals Service)
  • Andrew Langdon QC (Chairman of the Bar)

Video RecordingWatch the 100-min video recording of this lecture


Online Peer Mediation Platform – Students Helping Each Other Across the USA

Here is the 30-min video recording of the January 31, 2017 webinar “Online Peer Mediation Platform – Students Helping Each Other Across the USA”.

The Online Peer Mediation Platform (OPMP) is a project funded by the JAMS Foundation, currently managed by the National Association of Peer Program Professionals, and previously managed by the Association for Conflict Resolution

First Online Mediation Service in Malaysia

After they attended the Virtual Mediation Lab hands-on training in online mediation two professional mediators (Tunku Alina Alias and Gunavathi Subramaniam) have launched Mediate 2 Resolve Online, the first online mediation service in Malaysia

Law and Courts in an Online World – Online Dispute Resolution: The International Experience – New 88-Min Video

During the Sir Zelman Cowen Centre’s 2016 “Law and Courts in an Online World” Conference in Melbourne, the following international panelists discussed their experiences of major Online Dispute Resolution (ODR) initiatives in Canada, the Netherlands, Europe and the United States.

  • Keryn Negri, CEO, Victorian Civil and Administrative Tribunal Panel
  • Shannon Salter, Chair, Civil Resolution Tribunal, British Columbia
  • The Honourable Judge Dory Reiling, Judge and Court IT expert in ODR, The Netherlands
  • Colin Rule, Chairman of Modria.com, Silicon Valley (via telepresence)
  • Michele Griessmair, Department of Business Administration, University of Vienna

88-Min Video

Source: Sir Zelman Cowen Centre – Victoria University, Melbourne, Australia

Online Dispute Resolution: Stinky, Repugnant or Drab – Prof. Robert Condlin’s 33-Page Report

Professor Robert Condlin (University of Maryland Francis King Carey School of Law) has written Online Dispute Resolution: Stinky, Repugnant or Drab, a 33-page paper that gives an overview of current ODR systems, pinpoints some unintended consequences of using ODR, and suggests some improvements.

  • Introduction
  • Varieties of Online Dispute Resolution
  • The Limitations and Unintended Consequences of ODR
    >> Typecasting Disputes – Little Boxes
    >> Substantive Conversation as Texting
    >> The Limits of Algorithmic Expertise
    >> The Quasi-Hacking Problem
    >> The Rudeness of Cyberspace
    >> Special Problems of Video Based Systems
  • ODR’s Unfinished Agenda
  • Conclusion

Source: University of Maryland Francis King Carey School of Law Legal Studies Research Paper
No. 2016–40. The Social Science Research Network Electronic Paper Collection

Online Mediation with an iPhone – Part 2

As reported in a previous post, on November 10, 2016 Felicia Guarini, a mediator in Germany, participated in a Free Virtual Mediation Lab online mediation simulation

Online Mediation with an iPhone

Connected with her iPhone (see picture), she played the mediator’s role in a family case between two siblings: Kate (in Arizona, USA) and Haley (in Scotland).

Felicia has just published a post on her blog, explaining how she felt during that experience and what she learned 

Upcoming ADR Event – Mediating and Arbitrating the Mega-Case: An Insider’s Guide to Successful Use of ADR in Large and Complex Cases – December 5, 2016 – Honolulu, USA

EVENT TITLE – Mediating and Arbitrating the Mega-Case: An Insider’s Guide to Successful Use of ADR in Large and Complex Cases.

EVENT DESCRIPTION – Join a peer-to-peer discussion exploring opportunities to promote Honolulu and Hawaii as a center for resolving Pacific Rim disputes using alternative dispute resolution (ADR). Attendees will hear insider tips on handling complex domestic and international business disputes from a panel of highly experienced pioneers in ADR.

PRESENTED BY JAMS and the law firm Alston, Hunt, Floyd & Ing


  • Litigators who use or wish to use ADR in their practices to resolve disputes efficiently and effectively.
  • Transactional and corporate attorneys who want to learn more about writing ADR clauses into contracts.
  • In-House counsel who want to learn more about the ADR process and how to use it to save time and money.

WHEN & WHERE – December 5, 2016 from 12:00pm to 6 PM. YWCA Honolulu – 1040 Richards Street – Honolulu, Hawaii, USA

FLYER & RVSP – Click here to view/print the event flyer and here to RSVP

What Is Important for Online Mediation Is Important for Online Arbitration As Well

On November 2, 2016 Thomas Valenti (a professional attorney, arbitrator, mediator and trainer) and I demonstrated how some arbitration tasks can now be performed online, saving parties a considerable amount of time and money.

During our webinar we also talked about the following points, which are as important for online arbitration as they are for online mediation.

1 – Experience
Although the quality of the online technology we use does make a difference, the success of an online arbitration depends mainly on the arbitrator’s skills and experience.

2 – Hands-on Training
Before arbitrators add online services to their practice, it is recommended that they participate in a hands-on training. Not only to learn how they can do online what they are used to do in-person, but also to find out how they can prevent and resolve any problems that may occur during an online arbitration.

3 – Marketing
True, many attorneys and companies know already what arbitration means, how it works, how long it takes and how much it can cost. Most of them, however, don’t know what “online” arbitration means, what it looks like, its benefits. Therefore, it is up to us (ODR practitioners) to show them some specific examples of online arbitration “in action”, as Thomas Valenti and I did on November 2 during Cyberweek 2016, an annual free conference on Online Dispute Resolution organized by The Werner Institute at Creighton University School of Law