Tag Archives: training

Online Mediation – What a Difference 60 Minutes Can Make

ADR Group UK

Monday, October 28, 2015 I presented online a 1-hour “Introduction to Online Mediation”, to a group of experienced face-to-face mediators who participated in a training offered by ADR Group, a premier dispute resolution provider based in London, UK. After my presentation and demonstration, I asked those mediators this question:

Given what you knew a hour ago, what do you think about online mediation now?

Here are some of their answers:

  • I think it has endless possibilities. It opens up new markets.
  • I think it is great. I should have been using it a long time ago. It is very useful particularly because we do a lot of business with parties in other countries. This way, they don’t need to fly to come here to mediate.
  • I was initially skeptical, but now I can see that has many advantages. And it feels safe, secure for the parties.
  • I am really convinced about the aspect of saving time and money. I live in London, and just getting around London is a nightmare. This (online mediation) is just so sensible.

Now that those mediators know what online mediation means and how it works, they will participate in a series of online, hands-on simulations, playing both the mediator’s and one of the parties’ role. And they will share their experience during an online 1-hour session Friday, October 2, 2015.

Introduction to Online Mediation – 1-Hour Virtual Mediation Lab Webinar – August 25, 2015

Online Mediation Snapshot

This webinar is designed for individual mediators, mediation centers and ADR organizations who are interested in online mediation.


  • What Online Mediation means
  • How Online Mediation works
  • How to Integrate Mediation by video, phone, email and face-to-face
  • Which cases are suitable for Online Mediation
  • Online Mediation benefits
  • Mediation experience & online technology
  • Additional skills & experience for Online Mediation
  • Which video conferencing software works best for Online Mediation
  • Face-to-Face Mediators – From skepticism to enthusiasm
  • How to get Online Mediation experience and training

This webinar is based on the experience of Giuseppe Leone, founder of Virtual Mediation Lab:

Upon completion of this webinar, you will receive a Certificate of Completion by email in pdf format.


  • PC, Mac, Ipad, Iphone, Android tablet or smartphone
  • Good Internet connection
  • Basic mediation training

In order to make the webinar as interactive as possible, the number of participants is limited to 5.

5 – WHEN
Tuesday, August 25, 2015 from 10:00am to 11:00am Pacific Time (1:00pm to 2:00pm Eastern Time). To convert from Pacific Time to your time zone click here

Admission fee: $30.


How to Have Private Meetings in Online Mediation via Zoom

Today a mediator/attorney from Pennsylvania, who recently participated (and liked very much) our “1-hour Introduction to Online Mediation” webinar, asked me to explain how online mediators can have private meetings with either party, when they mediate online via Zoom (Pro version)  – the video collaboration software we use for all our online mediation simulations and training.

This 1-min video shows how easy it is to put parties “on hold” (in an online waiting room, so to speak), and how simple it is to bring them back into our online mediation room.

Learn more about our Virtual Mediation Lab training in online mediation 

Can You Teach People to Have Empathy? Interesting BBC Article

On June 29, 2015 the BBC News Magazine published an interesting article on empathy, a topic dear to many mediators’ heart. It reads:

Empathy is a quality that is integral to most people’s lives – and yet the modern world makes it easy to lose sight of the feelings of others. But almost everyone can learn to develop this crucial personality trait, says Roman Krznaric.

Read more

ADR Group 5-day Training in Online Mediation for Greek Mediators

From Monday, June 8 to Friday June 12, 2015 a group of Greek mediators will participate in a 5-day hands-on training in online mediation, offered by the London-based ADR Group, a leading authority in mediation and other dispute resolution techniques.

To begin with, those mediators will attend a webinar titled “Introduction to Online Mediation” and presented by Giuseppe Leone, founder of Virtual Mediation Lab.

Next, they will participate in a series of online mediation simulations (in Greek). Each mediator will have the opportunity to play not only the mediator’s role, but also the role of one of the parties. That way, they can experience first-hand how the parties feel and behave when they participate in an online mediation.

And finally, on Friday, June 12, all mediators will participate in a wrap-up session, to discuss their experience and lessons learned.

This training in Greek is coordinated by Zoi Giannopoulou. The same ADR Group 5-day training in online mediation is also available in English and French. For more information click here

Introduction to Online Mediation for Experienced Face-to-Face Mediators – 1-hour Webinar – April 28, 2015

Online Mediation Snapshot

Presented by Giuseppe Leone, founder of Virtual Mediation Lab, this 1-hour webinar is designed for experienced face-to-face mediators who are interested to learn more about online mediation and add it to their practice.

Training Objectives

  • What Online Mediation Means
  • How It Works
  • How to Integrate Mediation by Video, Phone, Email and Face-to-Face
  • Which Cases Are Suitable for Online Mediation
  • Online Mediation Benefits
  • Mediation Experience & Online Technology
  • Additional Skills & Experience for Online Mediation
  • Which Video Conferencing Software Works Best for Online Mediation
  • Face-to-Face Mediators – From Skepticism to Enthusiasm
  • How to Get Online Mediation Experience and Training
  • Q&A and Demo

Practical and packed with tips, this webinar is based on Giuseppe’s experience:

Spots Are Limited
In order to make this training as interactive as possible, the number of participants is limited to 5.


  • Minimum 1-year mediation experience
  • Good internet connection
  • PC/Mac (recommended) with built-in or external webcam, Ipad or Android tablet

Tuesday, April 28, 2015 – from Noon to 1:00pm Hawaii Time (3:00pm – 4:00pm Pacific Time – 6:00pm to 7:00pm Eastern Time). To convert from Hawaii Time to your time zone click here

Payable with a credit or debit card via Paypal.


For more info on our training in online mediation for individual mediators and mediation centers click here

Training in Cross Border Family Mediation – June 27 – July 3, 2015 – Sesimbra, Portugal

This 50-hour advanced training course aims to qualify practicing family mediators to mediate cross-border family disputes, including international child abduction, access and custody cases.

The course will cover the relevant legal aspects of international family conflicts, including national family law, 1980 and 1996 Hague Conventions and the Brussels II bis Regulation. Participants will receive an overview of organisations in Europe which provide cross-border mediation in parental child abduction cases and will be introduced to tools and methodologies for mediating high conflict cases. Case studies and role playing will be an integral part of the course.

A maximum of 24 participants will be accepted to the course. Participants who complete
the training may join the Network of Cross-Border Family Mediators

For more information and to sign up click here

Online Mediation Training – From Skepticism to Excitement – Another Example

On January 8, 2015 we ran an online mediation simulation for the York University in Toronto, Canada with:

  • 1 Mediator
  • 2 Parties
  • 1 Coach
  • 9 Observers (most of them represented a prominent ADR organization in Canada)

The goal of our simulation was to demonstrate to the observers how a video collaboration software like Zoom (Pro version) can help students not only to learn, but also to practice their mediation skills online.

It worked well. At the end our simulation, an experienced mediator, who during our simulation had played to role of one of the parties, wrote me this message:

Thank you Giuseppe… a fascinating experience, and well done. I can admit that I was a skeptic before doing this, and now I am quite excited about the possibilities.

The entire simulation was video recorded.

To learn more about our Virtual Mediation Lab hands-on training in Online Mediation via Zoom click here

27-min Video Introduction to Online Mediation

To watch our 27-min video in streaming for only $5 click here

1-Hour Introduction to Online Mediation

During his 1-hour “Introduction to Online Mediation” you’ll learn:

  • What Online Mediation Means and How It Works
  • How You Can Do Online Everything Your Are Used to Do Face-to-Face: Joint and private meetings with the parties; “Shuttle Diplomacy” in multi-party disputes; documents and video sharing; annotation; online whiteboard for writing up the parties’ Memorandum of Understanding or Agenda for their next mediation session
  • How to Blend Face-to-Face and Online Mediation
  • Which Cases Are Suitable for Online Mediation
  • Online Mediation Benefits
  • Mediation Experience & Online Technology
  • Additional Skills & Experience for Online Mediation
  • Which Video Conferencing Software Works Best for Online Mediation
  • Q&A and Demo

Learn more about our 2-hour One-on-One Hands-on Training in Online Mediation via Zoom