Active Listening – What it means. Why it is so important. How it works. Article by Carl Rogers and Richard Farson

Excerpt from Active Listening – by psychologists Carl Rogers and Richard Farson. From Communicating in Business Today R.G. Newman, M.A. Danzinger, M. Cohen (eds) D.C. Heath & Company, 1987.

A must-read article for mediators and anyone interested in conflict resolution.

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