Online Conflict Resolution for Deaf and Hearing-Impaired People

We already know two things about Skype.

1 – It can help Deaf and hearing-impaired people communicate. Watch this 2-min video about VRS, a Skype-based service offered by ACE (Australian Communication Exchange)

2 – And Skype can also help people resolve disputes with the assistance of an online neutral mediator, as we discovered during our pilot project Virtual Mediation Lab

So the next question is…

Could Skype and systems like VRS be used “together”, to help Deaf and hearing-impaired people communicate and resolve disputes (e.g. with a family member, neighbor, landlord, vendor or public agency) with the assistance of a online neutral mediator?

What do you think? Any comments, suggestions?

Giuseppe Leone

PLEASE NOTE – We no longer use Skype for our Virtual Mediation Lab online mediation simulations. To learn why, sign up for our 1-hour Introduction to Online Mediation with PC Mac and Mobile Devices. One of the topics we cover during that training is “How to Choose a Video Conferencing Software for Online Mediation”.