As firefighters are expected to know as much as possible about fire, we mediators are expected to know as much as possible about interpersonal conflict – particularly, what is it (really) about?
In this 19-min talk, James Ferrell claims that our hearts have come to find advantage in conflict.
James Ferrell is the author or coauthor of:
- The Anatomy of Peace- Resolving the Heart of Conflict
- Leadership & Self-Deception – Getting Out of the Box