Let’s Get Visual: Opportunities to Leverage the POWER of Visual Communication in Your Mediation Practice – 1-Hour Video


During this 1-hour webinar organized by Virtual Mediation Lab, a group of mediators from around the world learned from Lisa Arora, a family mediator in Canada, and Helen Slade, a family mediator and solicitor in the United Kingdom,

  • The problem visual communication solves for parties in mediation
  • Why visual communication is so powerful for parties in resolving conflict
  • Key points in the process of working with clients where visual communication could really help
  • Ways mediators can begin to work visually (even they worry that they can’t draw)


Lisa is a family mediator and the creator of BIG Time Visual & the Big Beginnings in Visual Mediation Course. She helps mediators improve their visual communication skills BIG Time so that they become the GO TO mediators.

Lisa first discovered visual communication in 2003. During a discordant board meeting, she watched a visual facilitator neutralize conflict dynamics simply by mapping the conversation on giant sheets of paper. It rocked her world to see the profound power visuals had to improve communication between clashing parties.

Over the next decade, Lisa studied and practised with the best minds in visual facilitation. Eventually, she was travelling the globe to visually map high level business meetings and teach prestigious organizations how to leverage visuals in their communications and work processes.

Lisa has worked with companies such as Johnson and Johnson, Emirates Foundation, Bell, the Conference Board of Canada, Goldcorp, Helmsley Trust, Amgen, Health Canada, TransCanada and LNG Canada. She’s also worked with countless universities across Canada and the USA, First Nations, and all levels of government including a range of ministries, Offices of the Auditor General and municipalities.

In 2013, Lisa’s world was rocked again when mediation proved unsuccessful during her divorce. Naturally, it was one of those stressful situations where emotions were running high, and although Lisa and her ex-husband were in the exact same conversation with their mediator, they somehow both walked away with different understandings of what they’d decided on. The agreements they thought they had made later fell apart simply because none of them (her, him, or the mediator) could agree on what had been said.

With Lisa’s background in visual facilitation, it was obvious to her that if they’d written their thoughts out on paper while they were having the discussion, they’d have known for sure they were on the same page – literally. That’s when she developed a passion for combining visual communication with mediation and returned to school to become a certified family mediator.

In every mediation Lisa has ever conducted, she’s seen the same thing… VISUALS WORK! They clarify, they guide, they serve as a record and most importantly they are a thinking tool for her parties in their mediation when they are making life-changing decisions.

That’s why Lisa created the Big Beginnings in Visual Mediation course. It’s the only place you can learn visual communication skills nuanced to mediation.

Mediators from 30 countries around the world are tapping in to the power of using visual communication in their mediations resolving conflicts in business dealings, families, and workplaces. These mediations are better because the parties can actually see they’ve been heard, they understand faster, they have more trust in the process and it’s easier to stay focused on the future they want.

Helping people see their way to a better future. This is really why Lisa mediates visually! Now you can too.

For more information about Lisa visit www.bigbeginningsinvisualmediation.com


After a 20 year career as a solicitor specialising in dispute resolution and following her own divorce, Helen retrained as a family mediator, and now has her own mediation practice, Rapport Family Mediation, based in Surrey.

Working with clients in person and online, wherever they may be, Helen is committed to, and passionate about, delivering the very best in mediation practice that she can; she continues to look for ways to ‘do better’.

It is Helen’s enthusiasm for the opportunities that visual communication present, and the positives for clients, that led her to invite Lisa to share her expertise with family mediators in the UK. Please do join us for what promises to be an hour really well spent.

For more information about Helen visit www.rapportfamilymediation.co.uk