Should HR Professionals Mediate Internal Workplace Disputes? – 1-Hour Free Webinar with John Ford – July 12, 2017, the most visited mediation website, and Virtual Mediation Lab present:


John Ford is an experienced workplace mediator based in California who has successfully mediated hundreds of workplace disputes. He is the author of Peace at Work: The HR Manager’s Guide to Workplace Mediation and founder of The HR Mediation Academy. In addition, John has provided soft skills training to thousands of employees at all levels in the workplace, across a wide range of industries. John teaches negotiation at UC Hastings School of Law, mediation to graduate Business and Psychology students at Golden Gate University, and organizational collaboration online through Creighton University.

He is a past president of the Association for Dispute Resolution of Northern California (ADRNC), and was the managing editor of from 2000 to 2011. Currently, he is a member of the Association for Conflict Resolution, ADRNC, the Society for Human Resource Managers (SHRM) and Northern California Human Resource Association (NCHRA). John is the current trainer of a two-day Mastering Workplace Mediation seminar for members of NCHRA. He also teaches a longer version of this course online through The HR Mediation Academy.


Discover what the new SHRM (Society for Human Resource Managers) relationship management competency has to say about the management of workplace conflict in general and the responsibilities of senior HR managers “to mediate difficult employee relations situations as a neutral”. Read John Ford’s article The New SHRM Competency Guidelines published by

Conflict is inevitable and mediation is a tool that HR professionals need to keep the peace at work. HR professionals need to know when it safe to mediate themselves and when to call on the services of a professional workplace mediator.

As a result of participating in this webinar, HR professionals and workplace mediators will be able to:

  1. Describe the SHRM competency as it pertains to conflict management and mediation
  2. Define the circumstances when it is appropriate for HR professionals to mediate
    employee relations disputes themselves, and when they should employ a professional workplace mediator
  3. List easy to implement tips on how to intervene in conflict without taking sides, all in a manner that promotes harmony


  • After the webinar we’ll raffle FREE mediation academy online courses
  • All participants will receive 25% off mediation academy online course
  • CE Credits for SHRM will be available