Simulation of Commercial Mediation – Wedding Cake

MEDIATORS/PARTICIPANTS

20140624  - Commercial Mediation - Wedding Cake

  • Nichelle (Maryland, USA) – Mediator
  • Vickie (California, USA) – Party 1
  • Deborah (Florida, USA) – Party 2
  • Giuseppe (Hawaii, USA) – Coach

THIS CASE IS A NUTSHELL
The owner of a famous bakery has promised to bake and deliver (as a favor) a $5,000 wedding cake.

But on the day of the wedding the cake could not be delivered.

And now the bride, a good friend of the bakery owner’s brother, is asking $20,000 in punitive damages.

LESSONS LEARNED (Discussed During the Debriefing Session)

  • why the mediator’s opening statement worked so well.
  • What the mediator did to establish a personal rapport with one of the parties.
  • What it takes to make an apology work.
  • When is the right time for sharing in private caucus the offer made by the other party.

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WATCH MORE SIMULATIONS
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