Simulation of Commercial Mediation – Wedding Catering Services


Online Mediation Wedding Catering Services 20141120

  • Pauline (Northern Ireland) – Mediator
  • Carol (Trinidad) – Party 1
  • Mervyn (South Africa) – Party 2
  • Giuseppe (USA) – Coach

Map Online Mediation Simulation - November 20, 2014


  • 6 Months Ago the Owner of Best Wedding Services in Florida (BWSF) Had Agreed With a Soon-to-Be Bride to Provide a Menu for 100 Guests for $4,000
  • From That Point On, All Communications Took Place Between the Company’s Owner and a Wedding Planner, Who Kept Asking for Some Changes to the Menu
  • 4 Weeks Before the Wedding, The Soon-to-Be Bride Received a Text Message from BWSF. Pay an Additional $2,000 or Find Another Company
  • Outraged, the Soon-to-Be Pride Posted Some Nasty Messages on Twitter and Facebook, Which Are Seriously Tarnishing BWSF Reputation

LESSONS LEARNED (Discussed During the Debriefing Session)

  • How to Best Handle the Confidentiality Issue During the Mediator’s Open Statement
  • What Happens When One of The Parties Questions the Mediator’s Qualifications and Experience with a Particular Kind of Cases
  • Pros and Cons of Having Joint or Private Meetings
  • Why One of the Parties Felt that His Apology Had Not Been Fully Acknowledged by The Other Party. And What the Mediator Could Have Done About It

To watch the 120-min video of the entire simulation in streaming on your PC, Mac or mobile device for only $5 click here

Take a look at other simulations we have video recorded, so you can also learn by watching other mediators in action – click here