The Power of Apology in Mediation – ACR Hawaii Webinar Presented by Lou Chang – 60-min Video and Powerpoint Presentation

60-min Video


Powerpoint Presentation



  • Types and Scope of Apologies
  • Elements of a Good Apology
  • Who Should Deliver/Receive the Apology
  • Timing Considerations
  • Barriers to an Effective Apology
  • Culture and Context Considerations
  • Benefits of Effective Apology
  • Traditional Defensive Response
  • Research Findings
  • Delta Airlines Crash Case
  • Can Apologies Be Protected?
  • Legal Considerations
  • Mediator Considerations
  • Motivating Apologies

Any Questions?
If you have any questions or comments about this presentation, please contact Lou Chang