Why Do I Make the Choices I Do? Reflective Practice -The Artful Mastery of Mediation – Free Webinar Sponsored by the ACR Spirituality Section – September 26, 2017

The Association for Conflict Resolution Spirituality Section presents:

Reflective Practice – The Artful Mastery of Mediation

75-Min Free Webinar with Michael Lang and Susan Terry – September 26, 2017


Michael Lang and Susan Terry have individually and together, for over 20 years, developed the concepts and practices of Reflective Practice.

Michael has been a mediator, educator and author for nearly 40 years. He presented seminars and written articles and a book about reflective practice The Making of a Mediator – Developing Artistry in Practice. He incorporated the methods of reflective debrief into a family mediation training program and in workplace mediation training courses for the Department of Veterans Affairs. Michael was the founding Director of the Master’s Program in Dispute Resolution at Antioch University where reflective practice was a central element of the curriculum.

Susan has worked as a mediator, facilitator, consultant, coach and educator for over 30 years. She was the creator and program director of the Mediation Program at Woodbury College in Vermont. She continued to be part of the core faculty as the program transitioned to becoming a graduate degree at Champlain College in Vermont. She has also taught at Vermont Law School. In teaching and in other forms of her work, Susan’s primary emphasis has been on Reflective Practice.


Reflective Practice is an integrated way of thinking about and acting in our conflict practices, whether in mediation, facilitation, or coaching. In this webinar, participants will be introduced to the ideas and methods of Reflective Practice, including these primary topics:

  • What is Reflective Practice and how is it helpful to practice?
  • What is Reflective Debrief? Accompanied by a brief video demonstration
  • How practitioners can make use of Reflective Practice: Individually or in case consultation/peer support groups


For experienced mediators and other practitioners, our actions can become repetitive, almost habitual, and we can become complacent. For novices, there is a tendency to adhere unfailingly to a prescriptive format learned in their training course. Participation in reflective practice groups allows more experienced practitioners to challenge their working assumptions. Novices can receive feedback from their colleagues allowing them to develop their own approaches as they also gain the ability learn through and from their experiences.


Both experienced and novice mediators will benefit from learning about the framework of Reflective Practice, the value of reflective practice groups and the process of Reflective Debrief. Those interested in starting a reflective practice/case consultation group will learn the principles and techniques for conducting a Reflective Debrief.


Anyone, including those who are not members of the Association for Conflict Resolution (ACR), may register for this free webinar. ACR members will have access to a recording of the webinar.


Following introductions of the presenters and explanation of the webinar platform, the presenters – using slides and a brief video demonstration—will discuss the key elements of Reflective Practice and Reflective Debrief, emphasizing the benefits for practitioners. There will be an opportunity for questions at the end of the presentation.


This 75-min webinar will take place Tuesday, September 26, 2017 at 1:00pm Eastern Time (10:00am Pacific Time | 11:00am Mountain Time | Noon Central Time | 6:00pm London/UK Time). You can attend this webinar with a PC, Mac, iPad, iPhone, Android tablet or smartphone.